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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room reeked of maple syrup when I arrived but there were no others available. Front desk staff were (all 3) awesome, though - responsive and cheerful. The walls are not soundproofed well and the occupants next to me stayed up all the first night talking. When I asked the manager to speak to them late on the second night, she was very helpful and talked to the occupants directly. The mattress pad was stained. Don't know how often that's (not) getting washed.
Business response:
Thank you for reviewing your stay. We are pleased to know you liked our associates, but we are sorry for the cleanliness and noise issue you encountered. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, Hotel Management
Dirty fridge and carpet. Rooms smell terrible, bathrooms need updating.
Business response:
Rob, thank you for choosing to stay with us. We apologize for the maintenance issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay,and we are confident your next visitwill be wonderful. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
No amenities, very sparse, old and needs updating. Found a ripped piece of paper behind the toilet on the floor, from condom pkg perhaps? Just not very clean. Wouldn't recommend or return.
Business response:
Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Will not recommend Room smelled, bed was extremely hard and there was no other softer beds or accommodations to make the bed softer. The fridge leaked and there was no dishwasher. The bathroom was quite small. When I think or pay to stay at a hotel with a kitchenette with the purpose of staying for 3 or more days I feel and expect it to at least feel somewhat at home and I did not feel that comfort at your facilities.
Business response:
Jennifer, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Front desk staff was out smoking when I arrived to check in. The hotel room was the dirtiest I’ve ever stayed in. The bed was neatly made but the sheets were visible very dirty. There were multiple pieces of hair among other things. The person cleaning the room had to have seen it when they made the bed. The kitchen sink was visible dirty as was the kitchen floor. Even though it is an “extended stay” there was no in room coffee maker or hair dryer.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our front desk and housekeeping teams to be more diligent with their efforts moving forward. Also, know the items such as coffee maker and hairdryers are kept at the front desk and are always complimentary. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.