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Extended Stay America - Rochester - North
- Hotels
- Rochester, MN
About this business
Location details
2814 43rd St. NW, Rochester, MN, 55901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty hotel. Reviews made clear it was uncleanly.
Business response:
Jacikei, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
I stayed for business 11 days. Asked for utensils and never received for the kitchen. Room wreaked of cigarette smoke and everything was yellowed. Pillows and sheets smelled dirty, I ended up washing them myself.
Business response:
Thank you for reviewing your stay. We offer our sincere apologies for the smoke smell and cleanliness issue, which made for a less than comfortable visit. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, your feedback for the odor is discussed with the appropriate team, and plans for the remedial actions are formulated to ensure our future guests don’t experience the same. We also apologize as our associates at the desk did not action your request of providing you with di... read more
the bed kept going up and you couldn't sit on it, the floor was filthy and stained and wet in spots. no toilet paper in the room. no shampoos or lotion. for the amount that I paid it should have had all this and been clean and the pillows were so bad we used our clothes.
Business response:
We are sorry for the disappointing stay you had with us and regret the cleanlinss you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work so that we can improve our future guests’ experience. We would like to inform you that our in-room amenities are kept at the front desk and are complimentary. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room did not have equipment The room reserved was described as having cookware and dishes, and a coffeemaker. It had none of these. The front desk told us we would need an upgrade to get these.
Business response:
Mollie, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates ... read more
No silverware in kitchen Check in took over 5 minutes and I was the only one in line Overpriced for what you get No breakfast, just snacks and coffee Staff didn't even say goodbye or acknowledge me as I left facility
Business response:
Joe, thank you for your review of your recent stay. We are sorry you did not found us to be fair value and apologize our breakfast offerings did not meet your expectations. Please know, kitchenware for your suite is kept and available at the front desk upon request. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We value your feedback and hope to have another chance to provide you with a much better experience. Sincerely... read more
Frequently asked questions about Extended Stay America - Rochester - North
How is Extended Stay America - Rochester - North rated?
Extended Stay America - Rochester - North has a 3.7 star rating with 1,269 reviews.
When is Extended Stay America - Rochester - North open?
Extended Stay America - Rochester - North is open now. It will close tomorrow at 12:00 a.m.