Extended Stay America - Rock Hill

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our ideal location and overall had a pleasant stay with us, we are sorry if you had any inconvenience. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Tim, thank you for choosing Extended Stay America. We’re glad to know you enjoyed your time with us, but we’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for returning to see us and for sharing your observations with us. We are so sorry for the many overlooked areas in your guest suite that need our attention. We also take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We would like to address this immediately. Since your review is anonymous, please reach out to us directly at the hotel so we can obtain a room number. Thank you again for being our guest we hope to restore the standar... read more

Business response:

Thank you for the glowing review of Extended Stay America. We're thrilled to know our superb location was convenient for you and that the service provided by our associates met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. We're glad to know you had a pleasant time with us and that our location close to the highway and Olive Garden was convenient for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management