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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was clean and the location is convenient. However, two of the reasons we chose this hotel was because of grab and go breakfast and the exercise room. The staff at the desk indicated while we checked in that the grab and go would be muffins, oatmeal packets, granola bars, and coffee. We went down at 6:10am to only find a scarce rationing of coffee and granola bars. Very few cups, stirrers, and lids. We were told the truck didn’t show. However, I’m seeing reviews from a few days ago saying the same excuse. If the truc... read more
Business response:
Thank you for taking the time to review our hotel. We are happy to know you liked our great location and spotless accommodations. However, we are sorry for not meeting your expectations with regard to our breakfast. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while implementing new breakfast offerings. We hope you will stay with us again when your travels bring you to our area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Wouldn’t stay again Was charged $26 to check in at 2pm instead of 3pm, AC didn’t work, trash at front door was piled up, sink faucet was broken. Good location- near Target, 77, David Lyle.
Business response:
Thank you for your review. Although our location was ideal for you, we're sorry for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not face the same problems. We hope you will give us an opportunity to restore your confidence in us on the next visit. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Barry, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Bev, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very large rooms and very clean. Girl at check in was a little misserable. Sorta like we bothered her.
Business response:
Thank you for choosing Extended Stay America. We're glad to know you liked your spacious room and that overall you had a pleasant time with us. However, we're sorry for the poor service you received from our front desk associate. We have discussed your feedback with our team to make sure we're more diligent with our efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The only thing we didn't like was the breakfast. Only muffins, granola bars, and coffee
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
BMX National race Place was still pretty new. Price was right. A few hours after our arrival we discovered we had no hot water (in the shower only) but i called the front desk and they had us another room in minutes and all was well. Close to the interstate, close to food, close to the BMX track (about 3 miles)
Business response:
Tim, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and overall enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.