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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall very nice hotel. As we were getting ready to leave, my 5 year old hid my mother's wallet. The housekeeper for our room, Susan was housekeeper and she helped me looked until she found it!!!
Business response:
We are flattered by your very kind review of Extended Stay America. Team members like Susan are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Happy customer Because of the type of hotel, there is minimal housekeeping and I was given a room with a nearly empty toilet paper roll. Thankfully it wasn’t an emergency. Everything else was great. Very nice fitness centre.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you soon. Sincerely, Hotel Management
Business response:
Thomas, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The shower was not clean AT ALL. I have stayed at this property several times 1 x the room was infested with lady bugs 1x it was old clothes left in the room. This time the shower had not been cleaned. 3 x is enough.
My stay was fine. I just had an issue when I need new towels. Always had to go down to the front desk and get my own. Getting service late night is almost impossible.Kept having issues with my room keys not working.
Business response:
Sharnae, thank you for evaluating your stay with us. We're glad overall you had a pleasant time with us, but we're sorry for the difficulties you encountered with your keys and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our maintenance team to fix the problem immediately. Also, know our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Tow... read more
I love it. The room was big and I enjoyed everything about the room.
Business response:
Thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed room. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
ALL NOTHING SPECIAL BREAKFAST WAS NOT GOOD, BUT COFFEE WAS GREAT
Business response:
Although you liked the coffee we served, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,845 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.