This profile has been claimed by the business owner or representative.
Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
I had pre-paid for my room a few days prior and my room upon arrival was not cleaned. My sheets were stained, sheets on both beds we're dirty, etc. My daughter and I had to clean the room ourselves which was very unacceptable. We did not get a good night's rest because of it and it affected my daughter's performance at her audition for a scholarship at the college she wants to attend in the area. Extended Stay America, I am very disappointed. I have yet to hear from management as I did speak to front staff on three different... read more
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
First time staying with this chain. Hotel was clean, and staff was courteous. We felt out of place staying for a single night.
Business response:
Karen, thank you for being our guest. It’s a pleasure to know you liked our well-kept property as well as our courteous associates. However, we are sorry if you had any inconvenience. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Misleading The hotel and staff were fine, but we had booked the room based on the room having a pull out sofa bed for a child. When we checked in there was no sofa at all; I asked the desk clerk about it and she said they don’t have any sofa beds, and the online statement is misleading. We had to sleep cramped together that night! This needs to be addressed so people know what they are actually getting when they book a room.
Business response:
Brenda, thank you for being our guest. We apologize we were unable to provide you with a sofa bed and regret the inconvenience it caused. Please know we will verify the information on our website is current and accurate, so our guests are aware of our offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Nice place to sleep Lots of space in the room. They didn’t have face wash cloths or ice buckets, but the beds were comfortable and the ac/heat worked great.
Business response:
Melanie, thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your clean and comfortable accommodations and overall enjoyed your stay with us. Kindly note, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
I thought the hotel had an awesome rate for the amenities that were offered. Very spacious and loved having a kitchen!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your well-kept, spacious suite and found us to be a good value. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
First issue after several stays First room had not been cleaned Trash was in the room and the sheets were dirty
Business response:
Seberina, thank you for being our loyal guest. We are glad you had an overall pleasant stay. However, we apologize for the issue you had in your initial room. Your feedback has been shared with the concerned team to be more diligent going ahead. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,947 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.