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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Barry, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Bev, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very large rooms and very clean. Girl at check in was a little misserable. Sorta like we bothered her.
Business response:
Thank you for choosing Extended Stay America. We're glad to know you liked your spacious room and that overall you had a pleasant time with us. However, we're sorry for the poor service you received from our front desk associate. We have discussed your feedback with our team to make sure we're more diligent with our efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The only thing we didn't like was the breakfast. Only muffins, granola bars, and coffee
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
BMX National race Place was still pretty new. Price was right. A few hours after our arrival we discovered we had no hot water (in the shower only) but i called the front desk and they had us another room in minutes and all was well. Close to the interstate, close to food, close to the BMX track (about 3 miles)
Business response:
Tim, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and overall enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Wouldn’t stay again Was charged $26 to check in at 2pm instead of 3pm, AC didn’t work, trash at front door was piled up, sink faucet was broken. Good location- near Target, 77, David Lyle.
Business response:
Thank you for your review. Although our location was ideal for you, we're sorry for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not face the same problems. We hope you will give us an opportunity to restore your confidence in us on the next visit. Sincerely, Hotel Management
I had pre-paid for my room a few days prior and my room upon arrival was not cleaned. My sheets were stained, sheets on both beds we're dirty, etc. My daughter and I had to clean the room ourselves which was very unacceptable. We did not get a good night's rest because of it and it affected my daughter's performance at her audition for a scholarship at the college she wants to attend in the area. Extended Stay America, I am very disappointed. I have yet to hear from management as I did speak to front staff on three different... read more
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,629 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.