Extended Stay America - Rock Hill

Business response:

Thank you for taking time to post your review. We are sorry the maintenance was not up to par and we are working to address this. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are pleased you had an overall pleasant time with us, but we are sorry you were unhappy with our breakfast offerings. Your feedback has been shared with our brand leaders to determine new offerings. We hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our associates and that you found us to be at a fair price. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Laura, your glowing review made our day. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to this area. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your clean and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Megan, thank you for choosing Extended Stay America for your overnight stay. We are thrilled we met your expectations and that our location made your stay a memorable one. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management