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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Barry, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Bev, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Very large rooms and very clean. Girl at check in was a little misserable. Sorta like we bothered her.
Business response:
Thank you for choosing Extended Stay America. We're glad to know you liked your spacious room and that overall you had a pleasant time with us. However, we're sorry for the poor service you received from our front desk associate. We have discussed your feedback with our team to make sure we're more diligent with our efforts moving forward. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
The only thing we didn't like was the breakfast. Only muffins, granola bars, and coffee
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
BMX National race Place was still pretty new. Price was right. A few hours after our arrival we discovered we had no hot water (in the shower only) but i called the front desk and they had us another room in minutes and all was well. Close to the interstate, close to food, close to the BMX track (about 3 miles)
Business response:
Tim, thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and overall enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
I had pre-paid for my room a few days prior and my room upon arrival was not cleaned. My sheets were stained, sheets on both beds we're dirty, etc. My daughter and I had to clean the room ourselves which was very unacceptable. We did not get a good night's rest because of it and it affected my daughter's performance at her audition for a scholarship at the college she wants to attend in the area. Extended Stay America, I am very disappointed. I have yet to hear from management as I did speak to front staff on three different... read more
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Everything we do is aimed at providing you with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
First time staying with this chain. Hotel was clean, and staff was courteous. We felt out of place staying for a single night.
Business response:
Karen, thank you for being our guest. It’s a pleasure to know you liked our well-kept property as well as our courteous associates. However, we are sorry if you had any inconvenience. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Misleading The hotel and staff were fine, but we had booked the room based on the room having a pull out sofa bed for a child. When we checked in there was no sofa at all; I asked the desk clerk about it and she said they don’t have any sofa beds, and the online statement is misleading. We had to sleep cramped together that night! This needs to be addressed so people know what they are actually getting when they book a room.
Business response:
Brenda, thank you for being our guest. We apologize we were unable to provide you with a sofa bed and regret the inconvenience it caused. Please know we will verify the information on our website is current and accurate, so our guests are aware of our offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 4.5 star rating with 1,845 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.