Extended Stay America - Rock Hill

Business response:

Thank you for sharing your experience at Extended Stay America. It is a pleasure to know you liked our convenient location close to many eateries and shopping venues and that you had an excellent stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and the pet-friendly policy. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Thank you once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Bridget, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you liked our ideal location and overall had a pleasant stay with us, we are sorry if you had any inconvenience. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Tim, thank you for choosing Extended Stay America. We’re glad to know you enjoyed your time with us, but we’re sorry our grab-and-go breakfast was not to your liking. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for returning to see us and for sharing your observations with us. We are so sorry for the many overlooked areas in your guest suite that need our attention. We also take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We would like to address this immediately. Since your review is anonymous, please reach out to us directly at the hotel so we can obtain a room number. Thank you again for being our guest we hope to restore the standar... read more