Extended Stay America - Rock Hill

Business response:

Sean, thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to our dishware policy and for not meeting your expectations with our grab-and-go breakfast. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return v... read more

Business response:

Thank you for the glowing review of Extended Stay America. We believe that excellent customer service, our prime location, and well-kept property makes us an amazing choice. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ryan, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad you liked our convenient location. However, we are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management