Extended Stay America - Rock Hill

Business response:

Thanks for sharing your review. Although you had an overall pleasant stay, we are sorry to know you were unhappy with our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Marshall, thanks for posting your feedback online. We are pleased to know you liked our convenient location and happy the way you were treated by our team. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Ronald,thank you so much for your awesome review of Extended Stay America. We’re thrilled to know you were pleased with your well-maintained room and the service you received from our excellent staff.On behalf of everyone here, we invite you to stay with us again the next time you visitRock Hill. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are sorry for the noise issue you experienced in your room and regret the inconvenience it caused. We wish we would have known about the mattress issue as we would have resolved it by changing your room. Thanks again, and we hope to host you back soon. Sincerely, Hotel Management 

Business response:

Byron, thank you for recommending Extended Stay America. We are glad to know you loved most aspect of our hotel, but we are sorry for the service issue you experienced and that you were unhappy with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. Thanks for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Wendy, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Joan, thanks for being our guest. We sincerely apologize for not explaining our policy to you upon arrival and for the noise issues you had during your stay. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Towels and linens may be exchanged at the front desk anytime and complimentary. We will make sure our front office team communicates this without fail going ahead. Please consider giving us a chance to improve our impression on you on your next... read more

Business response:

Eric, thank you for staying at our hotel. We are very sorry for the issues you experienced during your time with us. However, we are for the issue you experienced due to the internet connectivity. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Derron, it was a pleasure having you as our guest at Extended Stay America. We're glad to know you liked your spacious room and that you found us to be a great value.We hope you choose us again when your travels bring you back toRock Hill. ​​​​​​​Sincerely, Hotel Management