Extended Stay America - Rock Hill

Jocelyn A 

on Expedia

6 years ago

The stay met our expectations +. 

Leila 

on Expedia

6 years ago

My experience was unfortunately at the time of a new ownership changeover and things were pretty crazy. The rooms were not ready at 3 as they only had a small cleaning staff. They were overbooked and some with reservations made months in advance were left with no rooms. 2 men were sent to rooms with someone already in them, one being a lady in the shower. It took about 30 min for me to check in. When i got to my room, I had no soap and no bathmat. The blackout shade did not work so my room was VERY dark. i reported it, but i... read more

Dale 

on Expedia

6 years ago

Improve on having rooms ready, but new facility Room was not ready two hours past check in time. Clerk was very disoriented and didn't have a clue what was going on. However, he was very polite. The rooms are clean and spacious. It is all fairly new. There was not really a "breakfast on the go" - oatmeal packs and cereal bars, coffee was like water. I spoke to the employee and honestly, I don't think he knew how to make coffee - but he was very polite. 

Anonymous 

on Expedia

6 years ago

We had stayed here in March 2018 and had a good experience.Although everything ended well this time, we had a rocky check-in. I booked a double room through expedia and had a confirmation. When we arrived, we were told that there were no more double rooms available and they had assigned us two single rooms for my husband and me and our grandson. I found this to be disconcerting, to say the least. This was the first time we heard that our original booking was not honored. The good news is that at the time we registered, there... read more

Joseph 

on Expedia

6 years ago

It was great! Clean rooms, excellent customer service