Extended Stay America - Rock Hill

Dale 

on Expedia

7 years ago

Improve on having rooms ready, but new facility Room was not ready two hours past check in time. Clerk was very disoriented and didn't have a clue what was going on. However, he was very polite. The rooms are clean and spacious. It is all fairly new. There was not really a "breakfast on the go" - oatmeal packs and cereal bars, coffee was like water. I spoke to the employee and honestly, I don't think he knew how to make coffee - but he was very polite. 

Anonymous 

on Expedia

7 years ago

We had stayed here in March 2018 and had a good experience.Although everything ended well this time, we had a rocky check-in. I booked a double room through expedia and had a confirmation. When we arrived, we were told that there were no more double rooms available and they had assigned us two single rooms for my husband and me and our grandson. I found this to be disconcerting, to say the least. This was the first time we heard that our original booking was not honored. The good news is that at the time we registered, there... read more

Joseph 

on Expedia

7 years ago

It was great! Clean rooms, excellent customer service 

Keesha 

on Expedia

7 years ago

Construction underway but transition is going well 

Anonymous 

on Expedia

7 years ago

Reasonable and nice hotel Delaci at the front desk was a real pleasure to work with. She worked till 11pm the night before,checking us in. Then she was there at 6:30am checking us out and all smiles. The room was clean. The beds and pillows were very comfortable. The room was setup for prolonged stays with small kitchen, refrigerator and dishwasher. No free breakfast provided. It was difficult finding the hotel and road to get to it.