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Extended Stay America - Rock Hill
- Hotels
- Rock Hill, SC
About this business
Location details
1835 Canterbury Glen Ln., Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was extremely dirty. Our bathroom ceiling was covered in mold.
Business response:
Dear Genna, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
The hotel was outdated and just worn out. Walls were paper thin because at 3:15 AM I was jolted awake by a screaming argument in the next room. This lasted for a full 15 minutes and after that the rap music came on at full blast. They must have had a large "boom box" in the room. I never stayed at an Extended Stay before but I'll never stay in one again. This was one of the worst hotel experiences that I ever had.
Business response:
Dear Duane, thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We hope you will give us another chance to show you the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Low expectations and it still fell short We had a late checkin and there were lots of people loitering in the parking lots. When we got to the room there was a used bar of soap on the sink, wet wash cloth and full trash can. The whole room was not well kept and gross. The hotel smelled like pot and didn’t feel safe.
Business response:
Dear Robert, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure with our housekeeping team that we are well poised and clean to serve you better during your next stay. We hope y... read more
Arrived at property and found room smelled of cigarette smoke even though they said it was a non smoking facility. I asked for another room and they said they had none. Offered the room at half price and I declined. Offered no help in finding another room someplace else. I secured another room at a different property. Manager said they would refund my payment.....will see!
Business response:
Charles, we hope you will accept our apologies for the smell issues you experienced due to the previous guest in the room. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We do try to honor these requests; however, there are times when we ... read more
The problem was expedia cuz I reserved a double bed room and they gave a single bed room and I asked the front they told me that it was expedia problem
Business response:
Daniel, thank you for being our guest. We are sorry for the issue you experienced with the third-party website and regret the inconvenience it caused. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Worst hotel stay ever. Walls are paper thin. An alarm went off at 10pm in an unoccupied room below us and I thought it was in my room. No one answered at the front desk and I had to change out of my pajamas to go down to the lobby to get it taken care of. Music/voices somewhere in the hotel kept us awake until past 11:30pm (finally turned on white noise on my phone) and the smell of marijuana was seeping in my room all night. The built in charging station at the night stand only worked when the light switch was on which also... read more
Business response:
Thank you for your evaluation. We never want any of our guests to leave unhappy, and we regret your stay was anything but comfortable. We are sorry for the inconvenience you experienced due to the disturbance caused by the alarm going off and the actions of other guests as well as the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. Your comments are noted as we truly care and want to provi... read more
Frequently asked questions about Extended Stay America - Rock Hill
How is Extended Stay America - Rock Hill rated?
Extended Stay America - Rock Hill has a 3.9 star rating with 2,624 reviews.
When is Extended Stay America - Rock Hill open?
Extended Stay America - Rock Hill is open now. It will close tomorrow at 12:00 a.m.