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Extended Stay America - Rockford - I-90
- Hotels
- Rockford, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
653 Clark Dr., Rockford, IL, 61107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My only issue is having a stove and nothing to cook with. I’ve stayed at extended stays before had the kitchen the stove and stuff to cook with. To not have that stuff in a room with a stove is just plain weird
Wally was extremely helpful and gracious!
Business response:
Dear Kim, thank you for reviewing your stay at Extended Stay America. Team members like Wally are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
The thermostat didn't regulate the room temperature very well. The water was way too soft making it hard to rinse off soap. Don't soften the cold water. I like having a blanket instead of just a quilt. A quilt is generally way too warm if the room temp is right.
Business response:
Dear Chris, thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was our pleasure accommodating you. Safe travels.Sincerely,Hotel Management
Clean hotel, quiet. Check in took over 1.5 hours. It was clean and quiet. I did have to wait a out 1.5 hours to check in because Hotels.com said the hotel lost my confirmed reservation and the hotel says it was all hotels.com fault and they lost the reservation. I had to sit in the parking lot the whole time and was on hold for over an hour
Business response:
Dear Jamie, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. Thank you for highlighting our clean and quiet suite in your review. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
It was very quiet and peaceful.
Friendly employees, clean rooms but loud, loud fridge in room. Overall very hot but you can turn it down using the thermostat, units just confusing. Breakfast isn’t breakfast just some granola bars. Luckily there’s a vending machines.
Business response:
Dear Gabriela, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Frequently asked questions about Extended Stay America - Rockford - I-90
How is Extended Stay America - Rockford - I-90 rated?
Extended Stay America - Rockford - I-90 has a 4.2 star rating with 1,282 reviews.
When is Extended Stay America - Rockford - I-90 open?
Extended Stay America - Rockford - I-90 is open now. It will close tomorrow at 12:00 a.m.