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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lobby Staff were friendly and professional. We had problems with the room. It was dusty, there was a large red ink stain on the carpet and the door, while securable, did appear to have been broken as it did not seal tightly against the frame which caused it to fluctuate with the wind and bang against the frame all night.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant and liked the service provided by our staff. However, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
It's in a sketchy neighborhood. There were a lot of sketchy people being loud outside all night screaming. Floor was very dirty. Otherwise, it was comfortable stay.
Business response:
June, thank you for the feedback. Although you had an overall pleasant visit, we are sorry for the noise and cleanliness issue you experienced during the stay. Your concern regarding the cleanliness will be shared with our housekeeping team so that they will be more diligent in their work. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope to have another opportunity t... read more
Staff was friendly, room was good. Did not see any homeless people as other reviews I read beforehand complained about. Whole stay was fine, my only complaint is there is really no continental breakfast (but there’s a full kitchen in the room). Would stay here again.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your comments regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We look forward to welcoming you back soon. Sincerely, Hotel Management
I will be making a different Hotel Choice on my ne Many homeless people hanging around the perimeter and the area of a hotel room service maid service was non-existent asking for trash cans to be emptying the room to be vacuumed what's informed it only happens once a week this is not a high-end Hotel or even a medium in the hotel put more of a lower-end hotel that's very disappointed when I got there
Business response:
Robert, thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next s... read more
Everything was great except for the shady location.
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
So-so Not such a pleasing hotel. Kind of old, little bit worn and tired. Breakfast is a total joke.
Business response:
Kevin, thank you for taking the time to review your stay. We're sorry for your disappointment with the overall condition of our property. Your concerns have been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Good Good
close to shopping and food and highway. Not too far from down town sac.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Nah The door liters wasn’t working. No hot water and the bathrooms didn’t look clean
Business response:
Oghogho, thank you for choosing us. We are sorry and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.