Extended Stay America - Sacramento - Arden Way

Business response:

Thank you for taking the time to post a perfect rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

John, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. Also, your concern regarding our breakfast will be discuss... read more

Business response:

Jessica, we express our delight on receiving a fantastic rating of Extended Stay America. Our aim is to exceed our guest’s expectations and to deliver an amazing experience, so we are thrilled to see you enjoyed your time with us. We look forward to doing so again whenever you are back here. Sincerely, Hotel Management 

Business response:

We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

William, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Bruce, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for your review. That being said, please accept our sincere apologies for the cleanliness issues you encountered while here. We regret failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better, and we hope you will consider giving us the opportunity in the future to prove that to you. Sincerely, Hotel Management