Extended Stay America - Sacramento - Arden Way

Business response:

Dan, thank you for staying with us. We're sorry we did not meet your expectations with regard to the price. Our pricing is competitive with other hotels in the area. Your feedback has also been discussed with our housekeeping team to be more diligent with their efforts to ensure our future guests never experience these problems. We also wish we had an opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. We appreciate your feedback and hope you will come bac... read more

Business response:

Thank you for staying with us. It's great to read you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to yoursuite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a perfect rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to know we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

John, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Towels and other articles are available and complimentary at the front desk. We will make sure our front office team communicates this without fail going ahead. Also, your concern regarding our breakfast will be discuss... read more

Business response:

Jessica, we express our delight on receiving a fantastic rating of Extended Stay America. Our aim is to exceed our guest’s expectations and to deliver an amazing experience, so we are thrilled to see you enjoyed your time with us. We look forward to doing so again whenever you are back here. Sincerely, Hotel Management 

Business response:

We apologize our facilities and service were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

William, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management