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Extended Stay America - Sacramento - Arden Way
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2100 Harvard St., Sacramento, CA, 95815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Teresa, thank you for letting us know your stay at Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Arvin, we appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back to the more favorable experience. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Meh The room itself was clean but it was obvious that previous occupants ignored the no smoking rules. It was also evident that someone had either attempted to or succeeded in prying the screen off the window and forcing the door open. The area and other occupants seemed pretty down trodden. It being like an apt, people were actually living there. There was also an incident with a former tenant that I witnessed and it was not pleasant. If you are looking for peace and quiet and peace of mind, this might not be the best place... read more
Business response:
Thank you for choosing our hotel and taking the time to provide feedback. We are sorry for the problems that inconvenienced you, and we apologize for not being at our best. We encourage you to try us again in the future as we are confident you will enjoy a much better experience. Sincerely, Hotel Management
having to stay due to waiting on our new home to be ready, was a plus to have a kitchen & be able to cook seeing as we have such a long stay! The only real issue it the neighborhood isnt great! Some people here seem to permenantly live here, or so it seems! I see ppl doing drug deals, working on cars in parking lot at 2am etc...But if staying inside & minding your own, your fine! OH...& the so called breakfeast kinda sucks...ya its a "grab n go" type thing, but everytime we attempt to go, everything is pretty much all gone b... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Not at this time anyway I was told by stafff the hotel was mostly filled with homeless people who had been given a voucher to stay. There we’re at least ten cars throughout the parking lot being worked on- really looked like a mechanic’s shop. My room was not attended to while I was there and I was not told it wouldn’t be. Too many other options.
Business response:
Thank you for your candid review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future visit. Sincerely, Hotel Management
March 2018 Hotel room clean and as expected. Staff helpful and couteous. Unfortunately, lots of homeless in the area and appearance of some illegal activities in vicinity, with some harmless loitering.
Business response:
Thanks for being a guest at our hotel. Although you liked certain aspects of your stay, we are sorry you didn’t feel safe and weren’t informed about our policies. Please also know our top priority is the security of our guests. Our team is well trained to handle any situation and maintains a good environment. We hope you’ll consider giving us another chance to improve our impression on your next stay. Sincerely, Hotel Management
Business response:
Kelley, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
My stay was very pleasant ..but I had a problem with you guys. When I got there .they said they had no rooms avable you guys overbooked .so she treyd to reach Expedia. To relocate me but you was unreachable. So I drove around for hour half with my granddaughter in the rain and cold .you guys had 92$ if my money pending so it was to hard for me to find a room..I went bk to extended stay they final had a no show.I will not be using you again.
Business response:
Michelle, we are glad you and your granddaughter had a pleasant stay, but we are so sorry we were unable to accommodate you initially. We are checking this incident with our team members to see what went wrong and ensure this is never repeated. We understand your frustration and can't apologize enough for the difficulties you experienced. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Arden Way
How is Extended Stay America - Sacramento - Arden Way rated?
Extended Stay America - Sacramento - Arden Way has a 4.2 star rating with 1,496 reviews.
When is Extended Stay America - Sacramento - Arden Way open?
Extended Stay America - Sacramento - Arden Way is open now. It will close tomorrow at 12:00 a.m.