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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fridge had dents, cabinets were broken, no dishes or utensils, no toiletries unless you ask, no hair dryer. Bathroom fixtures were stained and old. Smells like cigarettes everywhere. Overall desperately needs renovation.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand ... read more
Pleasant staff, disappointing room/facility. Not too bad upon checkin, staff was pleasant and speedy. Hotel appeared to be alright until we got closer to our room, hallway was in need of vacuuming. Our room door was not easy to open, latch would stick. Room smelled of a previous smoking room with evidence of cigarette burns on countertops. Toilet “ran” all night. Walls were dirty, microwave was busted. Windows wouldn’t shut all the way. Floor wasn’t vacuumed. So quite a few problems. However, The bed was freshly made and the... read more
Business response:
Jen, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Awful stay. The person checking guests in guests wasn’t sure if rooms were ready. He took a sprayer with him to freshen air in the rooms and perhaps clean them. The room was dirty and smelled horrible. The guests in the room next to me were up all night - listening to music, making obsessive noise, slamming doors, and banging into my wall. It was horrible. I got no sleep and had an interview the next day.
Business response:
Catherine, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team and are working with them to make sure what you experienced does not happen again. We're also sorry you were disturbed at night by noise from other guests of the hotel. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore... read more
Overcharged I was charged an additional 81.00 dollars on top of the 102 I already paid this room was not worth 183 dollars at all.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Worst Experience Ever!!!! It was the worst hotel experience I ever had. The check in time is 3PM. I came to the hotel at 10:30PM, and the room was still not ready. I waited more than one hour for them cleaning the room. I didn’t get in the room almost midnight. The next day, I was almost out all day. When we went back to the hotel room in the evening, the room was not clean up, it was the same condition as we went out in the morning. I know this is not a 5-Star hotel, but I think the service was worst then a motel. I would n... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Dirty rooms
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. We look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.