This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process was slow Room smelled of dog. Then gave us rooms with someone already there, twice. TV controllers didn't work, in both rooms. We finally asked for refund and left. We went next door to Hampton inn. Soooo much nicer for a few more dollars
Business response:
Thank you for your recent stay with us and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced as well as the fact that we did not completely address this to your total satisfaction. We have procedures in place to keep this from happening, so we can offer no excuses for this subpar performance. We have discussed your comments with our team to make the necessary adjustments so that this does not happen again. We can absolutely do... read more
Rude Management Staff I do not argue or try to be difficult. I'm a pretty reserved person, but this place genuinely is upsetting. I let the manager know we had arranged a non-smoking room, and asked to move. He said our room was non-smoking. Our room (300) was clearly not marked as other rooms, where he claimed the smoking rooms were, were clearly marked non smoking. I also explained we could tell it was a smoking room because it smelled like cigarettes! The whole hall did! We attempted to cancel and were not given a refund ... read more
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize that this was not your experience. Your concerns have been shared with our team, and we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
This hotel is trash. Rooms are dirty, AC/Heater didnt work. No pots and pans, Closet falling apart, furniture falling apart.
Business response:
Thanks for being our guest. We apologize and regret the inconvenience you encountered in your room. Each feedback is considered important, so it has been discussed with our housekeeping and maintenance department for review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Linda, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Beds were crazy firm. Only 3 pillows for 2 people. No gym. Had a bad smell on the second floor. Other guests were partying until 4am. Couldn't sleep through the noise. Had to alter my reservation and i had to call 7 times before someone answered the phone.
Business response:
We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Waited 30 min for staff to return to the desk to check in. There were 3 of us waiting. Kitchen floor was very sticky. AC was not working. Wall control would not turn on. Woke to the bathroom floor covered in water. No one at the front desk to report this to.
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No front desk attendant No one was that the death for 2 hours and I was locked out of my Room
Business response:
Ralph, thank you for being our guest. We sincerely apologize for service issue and that our team took a considerable amount of time to help you out. Your feedback is shared with our team as it will be used to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Friendly staff, heater was not working
Business response:
Oanh, thank you for reviewing our hotel. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the inconvenience you had due to the heater in your room. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem you mentioned. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The property was well maintained from the outside the inside is left things were falling off walls inventory with stacked in the hallways there were no wash cloths no ice machines the faucet in the tub was being held on by rust and the littlest amount of caulking as possible I took pictures a bugs the tub mold growing in the sink I would really like my money back for this hotel
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are sorry if any inconvenience you had while here. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.