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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a facility accepting government voucher for homeless to stay for 14 days. It’s really dirty inside the facility. No daily housekeeping. Housekeeping is only once a week.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Copy of my ID was taken with no explanation at check in
Business response:
Lisa, thank you for your review. We are so sorry for your disappointment with our hotel policy and the inconvenience it caused. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Beds are comfortable, but that’s it. In town for a funeral, needed two rooms, one for my parents, one for me. When we went to our rooms they smelled liked mildew. There was dried food on the floor that has not been vacuumed. The beds were super comfortable but we did find hair in the bed that was not ours. In the morning I received a call from my dad saying he found a bug in his bed. He managed to put it in a plastic cup, It is was a bed bug and it was still alive. Showed it to the woman in the reception area, she said she w... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we want you to know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly in... read more
Would never book a reservation AGAIN😡😡 hotel from Very unpleasant- rooms -booked 2 rooms- had to change rooms - windows would not close & refrigerator was leaking- no remote control in one room & no blow dryer 😡
Business response:
Patricia, thank you for evaluating your stay with us. We’re sorry for the mix-up with your reservation and for the inconvenience you had in your second room. Please be assured we will take a look at our procedures and fine-tune where necessary to better serve you in the future. We have also discussed your concerns with our maintenance team so that they can immediately rectify the problems. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal ameni... read more
Room & hotel is older and a lil rundown. Husband was bit by some kind of big while sleeping. So we don’t plan to stay here again.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Fridge had dents, cabinets were broken, no dishes or utensils, no toiletries unless you ask, no hair dryer. Bathroom fixtures were stained and old. Smells like cigarettes everywhere. Overall desperately needs renovation.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand ... read more
Pleasant staff, disappointing room/facility. Not too bad upon checkin, staff was pleasant and speedy. Hotel appeared to be alright until we got closer to our room, hallway was in need of vacuuming. Our room door was not easy to open, latch would stick. Room smelled of a previous smoking room with evidence of cigarette burns on countertops. Toilet “ran” all night. Walls were dirty, microwave was busted. Windows wouldn’t shut all the way. Floor wasn’t vacuumed. So quite a few problems. However, The bed was freshly made and the... read more
Business response:
Jen, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Awful stay. The person checking guests in guests wasn’t sure if rooms were ready. He took a sprayer with him to freshen air in the rooms and perhaps clean them. The room was dirty and smelled horrible. The guests in the room next to me were up all night - listening to music, making obsessive noise, slamming doors, and banging into my wall. It was horrible. I got no sleep and had an interview the next day.
Business response:
Catherine, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team and are working with them to make sure what you experienced does not happen again. We're also sorry you were disturbed at night by noise from other guests of the hotel. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore... read more
Overcharged I was charged an additional 81.00 dollars on top of the 102 I already paid this room was not worth 183 dollars at all.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the miscommunication regarding your bill. Please contact our General Manager directly if you would like to provide more information to further discuss your charges. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.