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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones This was our first stay at this hotel brand and we won't be back. We need two things while we travel, a kitchenette and dog friendly. Extended Stay offers both (although their pet fee is higher than most, for no reason) but their amenities are sorely lacking. The kitchenette is just that: stove top, sink, fridge and microwave... But no dishes, cutlery or cookware. No dishcloth, one dishtowel and one packet of dish soap: but no way to plug the sink to do dishes! No paper towels, so any spill (from their lousy littl... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Issued my room card to other people who had access to my room. Did not ask if I wanted a smoke free room. Had to make a trip back and change. Could not open door of room.was not aware you have to lift up on handle instead of down????
Business response:
Steve, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Clearly not your best option but perhaps inexpen After hours check in so I expected there to be a bit of a wait. We were locked from entry until we called on the courtesy phone for service. The hotel appears to be worn down funny smelling and the entry floor in our room were sticky. It was a bargain for the night. You get what you pay for in this area.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
There was blood stains on the sheets. The fitted sheet didn’t fit and there was hair all over the place. The hair was in the flat sheet in the shower. Very disappointing. The staff didn’t even want to bring us sheets. She suggested us to come downstairs to get them. Dogs were also barking in the room next to us. Couldn’t sleep at all. Would never stay at an extended stay again.
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and noise issues you encountered while you were here. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room is not cleaned as expected. Elevator was slow. No clothes hangers were found. Parking area was not safe with broken glasses everywhere. Not recommended to friends
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned teams and, we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room had a busted hot water line in bathroom. Room was musty and hallway also. Lobby was dirty. Facility looks old and and dated. You have too pay extra for towels to clean up there leaks. Refrigerator was leaking also. Would not recommend or stay again.
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Hotel SUCKS Most of the lights in the room didn't work. the breakfast was a joke. For the price i paid for the two rooms it wasn't worth it.I will never stay at your hotels again and will not recommend it to any one.
Business response:
Robert, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Everything smelled like cigarettes Carpets were not so clean Breakfast was instant oatmeal Spend $10 more somewhere else
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with ... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.