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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rusted out fridge & Mildew Elevator was filthy, mildew spots on ceiling (Bathroom), fridge was rusted out, did not cool, freezer worked as a fridge, did not freeze any ice packs, condensation was in a puddle at the foot of the fridge. On the way out in the morning, about 5am, I stopped by front desk to let them know of these items, no one was the front desk.
Business response:
Nadim, thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Cleanliness of our hotel and guest rooms are our top priority, and we have asked our Housekeeping team to be more consistent with our service delivery. Also, our Maintenance team is checking the refrigerator and making the necessary repairs. We hope we have a future opportunity to restore your confidence in our us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Dusty Elevator was filthy. The halls smelled horrible like no smoking room means go out to the hall and smoke instead. We had problems getting into our room so we went back downstairs and they said you have to pull up on the door while you open the door??!! Dust everywhere in the room! The room did not feel clean. I'm glad I brought my own blanket! I would not stay here again!
Business response:
Martha, a well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us a chance to showcase you our improved side. Sincerely, Hotel Management
This is a facility accepting government voucher for homeless to stay for 14 days. It’s really dirty inside the facility. No daily housekeeping. Housekeeping is only once a week.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the head of our Housekeeping Department and housekeeping associates to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Copy of my ID was taken with no explanation at check in
Business response:
Lisa, thank you for your review. We are so sorry for your disappointment with our hotel policy and the inconvenience it caused. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Beds are comfortable, but that’s it. In town for a funeral, needed two rooms, one for my parents, one for me. When we went to our rooms they smelled liked mildew. There was dried food on the floor that has not been vacuumed. The beds were super comfortable but we did find hair in the bed that was not ours. In the morning I received a call from my dad saying he found a bug in his bed. He managed to put it in a plastic cup, It is was a bed bug and it was still alive. Showed it to the woman in the reception area, she said she w... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we want you to know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly in... read more
Would never book a reservation AGAIN😡😡 hotel from Very unpleasant- rooms -booked 2 rooms- had to change rooms - windows would not close & refrigerator was leaking- no remote control in one room & no blow dryer 😡
Business response:
Patricia, thank you for evaluating your stay with us. We’re sorry for the mix-up with your reservation and for the inconvenience you had in your second room. Please be assured we will take a look at our procedures and fine-tune where necessary to better serve you in the future. We have also discussed your concerns with our maintenance team so that they can immediately rectify the problems. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal ameni... read more
Room & hotel is older and a lil rundown. Husband was bit by some kind of big while sleeping. So we don’t plan to stay here again.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue has been shared with the concerned team, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.