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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean smelled awful a thin sheet to sleep with.
Business response:
George, thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The service of the staff at check in was okay, check out staff member was friendly and which was appreciated after spending the night in a filthy room, dirty walls, counters, clogged sink, disgusting toilet with urine and hair on/in it. Bed skirt had some localized unknown white residue of sorts on it (who knows when that was changed last) I checked in, was exhausted and simply wanted to rest well for the night, but due to the filth I wound up grabbing all of the clean towels from the bathroom (thankfully, those smelt like t... read more
Business response:
Allie, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Worse than motel 8 This hotel was horrid! The website says you can pay cash for a room but at check in they required using a credit card and said they changed their policy a year ago and it shouldn’t state that on the website. So it wasn’t a big deal and didn’t think much of it. In the room, we didn’t have a tv remote, trash cans, towels were stained and hair was on the bed, and the toilet would spray water every time it was flushed. The hot water didn’t work and when I called front desk to bring it to their attention, the m... read more
Business response:
Denielle, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Wouldn’t return Security is questionable, we saw a creepy lady sitting on a foldable chair between cars in the parking lot at 10:30pm and 7:00am doing nothing. Room door wouldn’t autolock from outside. Facet in bathtub was continuous dripping. Two of the three lamps in room didn’t work. Hallway smells like cigarettes. Complimentary breakfast was a joke.
Business response:
Thank you for your review. We apologize for the problems you experienced during your stay. Your feedback has been shared with the concerned teams, and we're taking appropriate steps to prevent these issues from happening again in future. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Filthy Carpet The carpet was very dirty from the front door to the window. The furniture was all scratched up. The man that checked me in was very professional, fast and knowledgeable, but the overall conditions of the room was very poor.
Business response:
Mack, thank you for evaluating your stay. Although you were impressed with our front desk associate, we are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have room inspection processes in place, and we are working with our Housekeeping team to see where we dropped the ball. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not very clean, very dated room
Business response:
Thank you for the review of our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Kimberly, we are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.