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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room stinks, the refrigerator leaked, the floor was sticky, and we had to listen to the neighbors get freaky because the walls are thin.
Business response:
Please accept our sincerest apologies for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Its an awful place, they allow smoking so the place smells terrible. There was a big pile of feces in the hallway near our room which had been stepped in and smeared on the carpet, again horrible smell mixed with smell of cigarette smoke. Notified the front desk of the poop and an hour later when we went out it was still there, so we put up little signs around it so no one else would step in it!!! On Check in the front desk person was in the back room doing laundry and seemed annoyed with having to check us in, no greeting ,... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Most horrible motel experience ever Melissa was the only professional and courteous staff member. The manager Derick kicked me out because I reported his unprofessional attitude to corporate. I was staying with several back-to-back reservations in between homes. I was harassed, made to feel I was not important or a nuisance. The front desk called my room at 11:45pm because I placed a box outside (trash bin door was closed). There’s no reason to call anyone that late (especially on a school/work night) unless there’s an emerg... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Filthy carpets, broken lighting, torn room chairs, inoperable curtains. This place is in need of serious attention.
Business response:
Thank you for taking the time to review your stay with us.We are sorry we fell short of your expectations with regard to the room. We have alerted our Maintenance and Housekeeping team to be more proactive in replacing and repairing items that are beginning to show wear.Thanks once more for being our guest. We hope to have the opportunity to make a better impression on a future stay. Sincerely, Hotel Management
Business response:
Carlos, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
It was the nastiest hotel i've ever been in. Check in was at 3:00 pm room wasent ready until after 8:00pm. Room smelled like cigarette smoke and disinfectant spray, carpet was stained and dirty, wouldn't even sit on the bed. Beer can on lobby desk, bags of dirty towels and sheets in bags sitting in lobby. Needless to say we walked out, you couldn't of payed me to stay there!!!!!
Business response:
A well-maintained property sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
The bed was so terrible...could not sleep.
Business response:
Thank you for staying at our hotel and for your feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Mana... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The first room we were assigned had a terrible smell. The replacement room had zero amenities (two plastic cups) de finely a property we will not use again!!
Business response:
Roger, thank you for taking the time to write a review of our hotel. Although we are happy our team moved you to another room, we are sorry for the lack of amenities you experienced there. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries, but these items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cle... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,576 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.