Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Rachael, Thank you for sharing your experience at Extended Stay America. We appreciate you recognizing our staff for providing you with excellent service. They work hard every day to provide our guests with the best hospitality. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management 

Business response:

Dear Princess, Thank you for your kind words! We’re thrilled to hear that you enjoyed our hospitality. It’s our goal to provide a welcoming and comfortable experience for all our guests, and we’re delighted to know we succeeded in making your stay pleasant. Your feedback is greatly appreciated, and we look forward to having the pleasure of welcoming you back in the future. Sincerely,Hotel Management 

Business response:

Dear Jennifer, We are flattered by your very kind review of Extended Stay America. Team members like Nokiaare a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management 

Business response:

Dear Lisa, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we are sorry for the concerns you had about our breakfast. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management