This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Staff was very friendly!! No ice machine..you can make ice if you want to wait 3 or 4 hours. Cupboards were empty, literally nothing in them. You could request kitchen items but that is a hassle. Asked for late check out and 12:00 pm was the latest they would give me. Had 2 softball games that morning and was hoping to come back about 12:00 and be out by 12:45 to take a shower before going to airport..they said it was to late. I'm thinking this place is pretty run down and not much will get fixed before it is torn down and r... read more
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry we missed meeting some of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Owen, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Nice place. Would be nice if a set of dishes were there though
Business response:
Thank you for sharing your review. We are glad you had a nice time at Extended Stay America. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate all your great feedback and look forward to your next visit. Sincerely, Hotel Management
Quiet and decent This hotel was decent. We we're able to check-in a little because a room was available. The front desk staff was friendly, quick and informative. She let us know what we need to know and if we need anything to ask. Getting into it room was easy. There was a regular sized refrigerator, which was damn awesome!!! There was a slice with two burners and a microwave as well. The fan portion for the stove was pretty beat up and needed a cover or a bit of upgrade. There were cabinets that were empty; but, if we nee... read more
Business response:
Cynthia, thank you so much for staying with us and sharing your observations. We appreciate your comments, both positive and negative, which help us to improve our services. We aim to exceed all our guests' expectations - especially with the maintenance of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. We hope that you will consider us again whenever your travels bring you to our area. Sincerely, Hotel Managem... read more
We had to wait to check in along with five other guests. The clerk was on lunch break. Morning staff was very friendly.
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for the issues that inconvenienced you during check-in, and we apologize for this unnecessary delay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
It was a nice quiet place, my room had missing lights and lampshades
Business response:
Thank you for sharing your gracious review of Extended Stay America. We appreciate you for confirming you liked the relaxing atmosphere which added to your comfortable stay. However, we regret the inconvenience you had in your room and your feedback is discussed with the concerned team for review an action. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.