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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is super nice, close to a Starbucks, but room quality is bad. Everything is old and beat up. Beds squeak really bad, air conditioners made loud noise all night, fridge didn’t keep things cold. Smelled of smoke.
The woman who tracked me in was very nice. The overall facility was very dirty inside the room. It smelled like pee, and you can tell that the person previously in there was likely using drugs. It smelled terrible. There were people smoking on the side of the building which leaked into the room. It was just poor condition.
Very dirty and hall ways and rooms smell like pets and carpet smell soiled by pets
Business response:
Dear ROBERT, Thank you for your feedback. We sincerely apologize that the condition of the hallways and rooms did not meet your expectations. Our commitment is to provide a clean and comfortable environment for all guests. Your comments will be shared with our housekeeping team to facilitate necessary improvements and strengthen our efforts in maintaining comfort throughout the property. We appreciate your bringing this to our attention. Sincerely, Hotel Management
The fire alarm went off and nobody was contacted to vacate the property. People were yelling at kids and the place was noisy and smelled terrible. We left and didn't stay. I asked for refund and was denied. My girlfriends jewelry went missing and we think someone came into the room and took it or it was left and not turned in. Won't stay there again.
Business response:
Dear Jason, Thank you for your feedback. We’re truly sorry your experience was unsettling and did not reflect the comfort and peace of mind we strive to offer. Your comments have been noted and will be shared with the appropriate teams. We appreciate you taking the time to let us know and wish you better experiences ahead. Sincerely, Hotel Management
Floor was dirty. Needs mopping. Stained dirty chair. Room needs a makeover. Lighting could be better. Feels like a 90s old apartment.
Business response:
Dear Lee, Thank you for your feedback. We appreciate you bringing to our attention the areas where the room did not meet expectations, especially concerning cleanliness, furnishings, and overall atmosphere. We will share your comments with our team as we assess where updates and improvements are most needed. We hope to deliver a more refreshed and comfortable experience during your next visit. Sincerely, Hotel Management
I understand why it is only rated 6.6 on Expedia. Fortunately, I was only staying one night.
Business response:
Dear Rebecca, Thank you for your feedback. We apologize that your experience did not meet your expectations. Your comments are important to us and will be taken into consideration as we always strive to improve. We hope to provide a better experience if you choose to return. Sincerely, Hotel Management
The elevators had a very strong smell of marijuana, the rooms are old, had an unpleasant odor. You had to ask for shampoo and conditioner and check out xtra towels. If you just need a place to sleep for the night it would be ok. But any thing more, go elsewhere.
Business response:
DearMAI, Thank you for sharing your experience. We appreciate your comments and regret that certain aspects of your stay did not meet expectations. Our suites are designed to cater to guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Feedback like yours helps us identify areas for improvement, particularly in terms of room condition and... read more
Business response:
Dear Susan, Thank you for your feedback. We’re sorry that your experience did not meet your expectations, and we appreciate you taking the time to share your thoughts. Sincerely, Hotel Management
Carpet was soaking wet
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the inconvenience it caused. This is not the experience we aim to provide, and we truly regret falling short of expectations. Your comments are being shared with our team to ensure immediate attention is given to room readiness moving forward. We appreciate you letting us know. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.