Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Guest, We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize that this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your room did not provide the fresh and comfortable environment you expected. Encountering concerns with bedding and bathroom functionality can certainly be frustrating, and we understand how that would impact your overall stay. Please know that maintaining proper preparation and overall condition is very important to us. Your feedback has been noted. We appreciate you bringing this to our attention and value the oppo... read more

Business response:

Dear Guest, We understand how important a fresh, comfortable environment is, especially when expectations are set in advance. We regret that the atmosphere you encountered affected your overall experience and personal comfort. Feedback such as yours is valuable. Your comments have been noted and will be shared as part of our ongoing efforts to maintain appropriate standards throughout the property. We appreciate you bringing this matter to our attention and sharing your perspective. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our apologies for not fully meeting your expectations. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced. Additionally, kindly note that our dedication to enhancing our property continues, and your comments will play a vital... read more

Business response:

Dear Guest, On behalf of our entire team, please accept our sincere apologies that your stay did not meet your expectations. We’re genuinely sorry to hear about the concerns you experienced regarding cleanliness and breakfast, as this is not the standard we aim to provide. Your feedback has been shared with our team so these areas can be reviewed moving forward. We appreciate you choosing our hotel during your visit and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are genuinely concerned to hear that the condition of the space and certain features did not align with the experience we aim to provide. Feedback like yours helps guide ongoing improvements, and your remarks will be carefully shared with our team. We appreciate your honesty and hope you may consider returning in the future so we can offer a more comfortable and reassuring stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that the team provided friendly and attentive service, and we truly appreciate your kind remarks about their efforts. At the same time, we sincerely regret the issue you encountered with pests in the room, especially given your sensitivity, and understand how concerning this must have been. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments have been shared wit... read more