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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled. Pungent
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope to have the opportunity to serve you again and provide you with the seamless stay that you deserve. Sincerely, Hotel Management
Not worth the price Several saves turned me off right from the start when I checked in. One you had to actually ask for shampoo as they don't have them in the room. Secondly, I asked if they had a hot tub, and the response was very negative and she rolled her eyes. When I got into the room I found they had broken ice trays in the freezer so I asked if they had a ice machine and they said no we provide ice trays only. Then I called the front desk as the TV was not working and the front desk person said they've had several cal... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned teams are already working to review and action the missed areas. Please allow us anoth... read more
The beds are super uncomfortable. It seemed much smaller than a queen. I woke up several times. A friend stayed at another one on North Sacramento for 3 weeks. They were having repairs done to their apartment. Their complaints about their beds were the same as mine. They were nice to offer a reduction in price after I voiced my complaints. I went online and found many ide tical complaints! It is supposed to be a pkace where you have a kitchenette. Why would you want to stay if the beds are so awful? So crazy!
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize for the discomfort you experienced with the bed during your stay. Recognizing the significance of a good night's sleep, we regret that our accommodations did not meet your expectations. We will conduct a thorough review of the condition of our beds and implement any necessary improvements to enhance the comfort of future guests. Once again, we are sorry for the inconvenience caused, and we hope to have the opportunity to provide you with the relaxing s... read more
Not worth the value, dirty room with near to zero rooms amenities. Would never stay again.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations, and we apologize for not providing you with the quality experience you deserved. We value your feedback and will work to address these issues. We hope you will consider giving us another chance in the future to provide you with a much more comfortable and enjoyable stay.Sincerely,Hotel Management
honestly, the area itself is nice. but the crowd at this hotel is ehhh a little sketchy. a lot of “trap” vehicles and the hallways smelt oddly of rotten seafood. the woman at the front was nice.. fake nice. gave me a lot of attitude. there was a lot of hair all over our room and the cabinets were water rotted. honestly i wouldnt stay here again.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay. We understand how important it is for our guests to feel comfortable and safe, and we’re sorry that we didn’t meet your expectations. The cleanliness and condition of the room are concerning, and we will be addressing these issues with our housekeeping and maintenance teams to ensure they’re resolved. We also regret that your interaction with the front desk staff didn’t reflect the warm and welcoming exper... read more
Beds were kinda to hard for me. And the fire alarm went off at 6:30am after a late night check in. Uuuggggg
Business response:
Dear Chris, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the discomfort you experienced with the bed and the unfortunate disruption caused by the fire alarm early in the morning. We understand how frustrating it must have been, and we deeply regret the inconvenience this has caused. We will ensure that the incident is reviewed to prevent any future occurrences. Please consider staying with us again in the future. Sincerely,Hotel Management
Very unsatisfying the breakfast I’m used to going to hotels for my son’s soccer games with a healthy breakfast like eggs bacon waffles this place only served light coffee and store bought muffins . The entire hotel smelled like cigarettes and marijuana but it showed on the website smoke free. My room was not ready until a little after 5 pm but checkin was at 3pm. Extremely disappointed
Business response:
Dear Erika, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for not meeting your expectations regarding the breakfast selections and your room not being fully ready upon arrival. We regret any inconvenience caused. However, we are thankful for your patience and understanding. We hope you will revisit so we can provide the seamless, exceptional experience you deserve.Sincerely,Hotel Management
This place is old and worn out . A real dump my
Business response:
Dear Gertrude, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.