Extended Stay America - Sacramento - Elk Grove

Business response:

Dear Gertrude, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you.Sincerely,Hotel Management 

Business response:

Dear Trudi, Thank you for sharing your feedback following your recent stay at our hotel. We prioritize the comfort and satisfaction of our guests and sincerely regret any shortcomings in meeting your expectations. Your insights will significantly assist us in implementing the necessary improvements. On a positive note, we appreciate your feedback regarding our front desk staff. We hope you will consider giving us another opportunity in the future to provide the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Cheryl, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Jovon, Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We have shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely,Hotel Management 

Business response:

Dearsusan, Thank you for sharing your review. We genuinely care about providing excellent service and ensuring the comfort of all our guests, so we apologize for not meeting your expectations. We hope you will consider giving us another chance on your next visit so we can offer you a significantly improved stay.Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate your review and are disappointed to learn about the issues you encountered during your stay with us. Our goal is to provide a comfortable and accommodating experience for all our guests, and it is disheartening to learn that we fell short of your expectations. Please know that we take all guest feedback seriously and are committed to addressing any shortcomings. We hope you will consider staying with us again in the future for a significantly improved experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We look forward to the possibility of your return, allowing us... read more

Business response:

Dear William, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management