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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome It was Awesome
Hotel was nice I didn't like the fact I didn't have towels and soap
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that your room was not properly stocked upon your arrival. I have shared your feedback with our staff to ensure your experience is not repeated. Still, I am so pleased to read that you had a positive stay overall. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Loved it It was a great stay w/most amenities included. Staff was great. We'll be back.
Clean and comfortable It was all great, fresh and clean until I saw a hug roach in the bathroom and had too kill it. I know pest come from everywhere but I paid a decent amount, shouldn't have to kill bugs. Get sprayed and Serviced as soon as possible.
The front desk was courteous and friendly upon check in. First room I was assigned was musty and smelled like a smoker had lived there. Switched rooms. Second room: Carpet was terrible. I didn't want to take my socks off it looked so bad! Walls had stains, needed a good cleaning and paint. Wifi/internet was slow. Had a nice recliner in the room. TV/cable was fine. Bed and pillows not so good. Climate control in room adequate. I felt the property was popular for people/families that were displaced from their home for one reas... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind comments regarding our staff; however, I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure that your experience is not repeated. Additionally, I will use your comments to retrain our entire staff to make sure we are implementing preventative maintenance and deep cleaning procedures. We continually work to... read more
.... Front door was locked at 3pm. Nobody at desk!? Isn't this prime time for check-in. Understaffed..
Business response:
Thank you for taking the time to write a review of your stay. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff on our check-in procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.