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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Firstly took long time to check in the wrong room was provided, after the new room with more charge was given, then provided unworkable keys. Room was far away, three times I had to walk to get things done. Finally Room provided was used by some one earlier but we were so tired at midnight time, we were helpless to go to front desk for fourth time.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly regret the inconvenience you encountered during check-in and understand how frustrating it must have been, especially after a long day. Your feedback regarding the room assignment, key issues, and overall check-in process has been noted and shared with our team, so we can address these concerns and make improvements. We appreciate your patience and would welcome the opportunity to provide you with a smoother and more comfortable stay in the future. ... read more
Stuff of Nightmares This was the grossest hotel I’ve had the displeasure of staying in. In wouldn’t have stepped foot in the shower for $500. The sink was clogged, water stains made the walls seem like they were actually crying. Smelled like a pack a day smoker had done some time in this room. Smelly, dirty, the stuff of nightmares. On the plus side, I don’t think I caught anything while I was there.
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize that your experience did not align with your expectations. Maintaining high standards of cleanliness and comfort is of utmost importance to us, and it is clear that we fell short during your stay. We will ensure that your concerns are communicated to our team, and we will take the necessary steps to address these issues and enhance our services in the future. Sincerely, Hotel Management
I was woken up early and told i had
Business response:
Dear Guest, We sincerely regret the disturbance you experienced during your stay. Being awakened unexpectedly is certainly not the experience we want for our guests, and we apologize for the inconvenience this caused. Our team is reviewing this situation to better understand what occurred and prevent similar disruptions in the future. While we strive to provide all guests with peaceful, uninterrupted rest, we acknowledge there may have been a breakdown in communication in this instance. Your comfort is important to us, and w... read more
The morning after check in the office manager threatened to call the police on me because the “room was not paid for” except it was pending in my account. after a whole mess and me paying cash for the two nights I was up this morning to the charges in my account POSTED!
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Not good cleaning in washroom
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness, which did not meet your expectations. Upholding high standards of cleanliness is crucial to our operations, and we are dedicated to ensuring that our team pays increased attention to this important aspect moving forward. We hope you will consider giving us another opportunity to provide you with a more positive experience. Sincerely, Hotel Management
No recommendations Horrible management he is sneaky, he tried to come in my room twice when I was showering and once when I was in my underwear for fictional reasons and he goes in when I’m not there and when confronted will say he doesn’t want you at the motel if he can’t invade the privacy you pay for or try to control you by threatening your week being. Very poor management
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take issues related to guest privacy and conduct very seriously. The behavior you described is not reflective of our standards, and we regret any discomfort or distress it may have caused. Please be assured that we will address your comments appropriately as our entire team is dedicated to upholding the highest standards of professionalism and attentiveness. Thank you once again for your valuable input.Sincerely,Hotel Management
I arrived at 8:00 p.m. I went into the very small lobby. The security guard who I had a hard time understanding said the check in person would be back in a half hour and to wait in my car and the security guard would come to my car and bring me in the lobby to check in. That wasn’t professional to me. It was dark and I didn’t feel totally safe sitting in my car. My room was sparsely furnished and there was one plastic glass. There was a sign on the counter in the bathroom that said “if you want shampoo ask at the desk.” The ... read more
Business response:
Dear Guest, Please accept our apologies for the inconvenience and discomfort you experienced during check-in. We understand how important it is to feel safe and welcomed upon arrival, and we’re sorry this was not the case for you. We will review this with our team to ensure better communication and presence at the front desk during all hours. Further, we also appreciate your comments regarding the room setup and amenities. While we strive to provide clean and functional accommodations at a great value, we recognize that the ... read more
The facility was well under kept. The room was stuffy, dirty and smelled terrible. The staff Adat was really unwelcoming and not helpful. After 17 min after checking in, we checked out. I could not stay another min, we requested to cancel our reservation, but were told we could not because we “used the sink” and therefore would be charged the night stay. Honestly I didn’t even care, I just needed to be out of there. We will never be staying at an Extended stay again. Thank you
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is invaluable as we continually strive to improve and grow based on guest concerns. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.