This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No kitchen utensils readily available in the room, you have to ask the receptionist, no dishwashing liquid too. The pillows are not enough, when we asked the front desk, they ran out of pillows. the room is clean though. But the toilet is clogged.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all o... read more
Above mediocre Room was what I expected for the price. Clean but not spotless. They didn't have the dishes the advertise they would but aside from that it was good.
Heater didn't work only air conditions but weather was freezing cold. There was no Breakfast like it was advertised because other places i go was good breakfasts Buffett. Only muffin and coffee is for breakfasts and i paid a lot for a one night stay.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the maintenance issues you experienced. To make sure this doesn't happen again, I will have our maintenance engineer inspect our heaters to ensure they are functioning properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Step up your exterior The outside needed cleaning parking lot. Garbage cans were over loaded need to be empty.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. In response to your feedback, I will work with our staff to ensure our hotel meets our company’s high standards of cleanliness. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
It wasn't the best but I think the reason is because the hotel was booked. I couldn't receive extra blankets or anything I needed because every thing was gone.
ok time Stayed many times at different locations and enjoyed eacg one
It's a roof over your head The staff was friendly enough, but the shower was god awful. Absolutely no water pressure. The floor was wet and soft and several spots. The cleaning job was marginal and you could see remnants of food along the floor. Not a neighborhood I would want to accidentally leave a car door open. They have a security guard sitting in the parking lot, but still
Business response:
Thank you for taking the time to write a review of your stay. The situation you described is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will retrain our housekeeping staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.