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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly and dirty room. Chipped and scratched furniture. Filthy bathroom
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Check in after dark was by phone to unlock the door. Lots of young men loitering on grounds. No coffee pot in room. No hair dryer. Tv didn't work.
Business response:
Kathleen, thank you for reviewing our hotel. We are sorry for the inconvenience you encountered during your stay and for your disappointment with your in-room amenities. As per our brand standard requirements, we keep the kitchenware and other in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We will also share your concerns regarding the television with our maintenance team to make necessary repairs. Please consider giving ... read more
staff was attentive to needs, room and property were clean
Business response:
Thank you for writing a feedback about your stay at Extended Stay America. It is a delight to know you were impressed with how well-kept our property is and that you liked the level of service provided by our associates. Thank you once more for being our guest, and we hope to see you soon. Sincerely, Hotel Management
Decent but I hope dead roaches don’t bother you. You shouldn’t have to go ask for pots, pans, and utensils. It’s hard enough to can’t afford your own place to stay then you have to muster up courage to ask for more help when your already down.Then there was two dead roaches one new lllllI
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.