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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was old and had dust hanging off the ceiling, it smelled terrible, old and moldy. There was still some dirty spots on the floor and the shower curtain was moldy at the bottom
Business response:
Leah, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Good nice staff very easy non hassle to rest you head
Business response:
Shawn, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
There was Cockroaches in my damn room!!!! It was the nastiest hotel I have ever stayed in never had that experience.
Business response:
Thank you for being our guest. We apologize for the roaches you encountered in your suite. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Upset I was not satisfied.when I got to your property and checked in I went to the store I came back a d went to the office to get my dishes I was told that there was no pots no dishes.i am a heart patient. I had to go and buy pots and something to eat on and silverware .I should not have had to do that.
I am dissatisfied with their cancellation policy and overall customer service. I called their facility the day of check in to try and cancel my reservation and they would not answer the phone. I called Expedia and they tried contacting them to cancel and no answer. They went ahead and still charged me for the room. I tried disputing the charges and they sent me a generic response about why they would not refund me a dime. Thanks
There was two cockroaches in my room it was disgusting. The room wasn’t up to par at all.
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations regarding your room and your feedback for the cleanliness issue is discussed with our housekeeping team for review and action. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.