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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms smelled horrible. The toilet seat and bathtub was stained with hair and some sort of body fluid. There were people hang out in the parking lot drinking and smoking and playing loud music and talking loudly until 3am. The front desk clerk was rude and unclean. He literally blew his nose several times before giving my card back and never washed or sanitized his hands.
Business response:
Dear Guest, Thank you for choosing to stay with us. We are committed to providing our guests with a tranquil and comfortable environment, and we sincerely apologize for any shortcomings during your visit. Your feedback highlights the areas where we can improve, and we will engage our team in addressing these issues to enhance both our guest services and facilities. We appreciate your insights and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
When we walked in the room it smelled musty and the AC was on it it was freezing. We dropped our bags turn the heater on and left came back the room absolutely wreaked of dog piss. This is a pet hotel, this also wasn't the room we were supposed to have. When I went to complain the guy was like you checked in 5 hours ago and you're just telling me this so I explained that we dropped our bags and left. He asked me if we did anything in the room to make it smell bad. I had to tell him we didn't piss all over the room. The room ... read more
Business response:
Dear Tarynn, We sincerely apologize for not meeting your expectations during your recent visit to our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our rooms, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exce... read more
Place was terrible
Business response:
Dear Akash, Thank you for sharing your feedback with us. We apologize if we overlooked any opportunities to make your stay as seamless and memorable as you deserve. We hope you will consider giving us another chance to demonstrate our commitment to providing excellent hospitality to every guest.Sincerely,Hotel Management
Nothing unique no vending machines 😕
Business response:
Dear Gwen, Thank you for providing your feedback. We are committed to delivering high-quality service to our guests, and it is with disappointment that we learn we did not meet your expectations. We sincerely apologize for any inconvenience you encountered during your stay. Your feedback is invaluable to us, as it enables our ongoing efforts to enhance our services. We hope you will consider returning, allowing us the opportunity to showcase the exemplary hospitality for which we are renowned.Sincerely,Hotel Management
Dirty my room was sooo dirty the white socks I had on turned black from the dirty floor.
Business response:
Dear Gina, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
This property is not really considered Northern Natomas as advertised. The property also looks nothing like the photo listed. I was pretty disappointed and there were many nefarious looking people hanging out and doing laundry late at night.
Business response:
Dear Ryan, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. The comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.