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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most of the staff are cool like the asian lady who works in the morning or the cute girl who works nights but some can be rude n creepy like the janitor guy who is always perving on my girlfriend. Like not even trying to hide the fact that he's a creepy perv who watched girls all day. Laterally stops what he's doing to walk past them, bump into them or just stair em down til they leave
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you had positive interactions with several members of the team, but we take concerns about inappropriate behavior very seriously. What you described is unacceptable and will be looked into immediately. Ensuring a safe and respectful environment for all guests is our top priority, and your experience does not reflect the standards we strive to uphold.Sincerely,Hotel Management
No recommendations Horrible management he is sneaky, he tried to come in my room twice when I was showering and once when I was in my underwear for fictional reasons and he goes in when I’m not there and when confronted will say he doesn’t want you at the motel if he can’t invade the privacy you pay for or try to control you by threatening your week being. Very poor management
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take issues related to guest privacy and conduct very seriously. The behavior you described is not reflective of our standards, and we regret any discomfort or distress it may have caused. Please be assured that we will address your comments appropriately as our entire team is dedicated to upholding the highest standards of professionalism and attentiveness. Thank you once again for your valuable input.Sincerely,Hotel Management
I arrived at 8:00 p.m. I went into the very small lobby. The security guard who I had a hard time understanding said the check in person would be back in a half hour and to wait in my car and the security guard would come to my car and bring me in the lobby to check in. That wasn’t professional to me. It was dark and I didn’t feel totally safe sitting in my car. My room was sparsely furnished and there was one plastic glass. There was a sign on the counter in the bathroom that said “if you want shampoo ask at the desk.” The ... read more
Business response:
Dear Guest, Please accept our apologies for the inconvenience and discomfort you experienced during check-in. We understand how important it is to feel safe and welcomed upon arrival, and we’re sorry this was not the case for you. We will review this with our team to ensure better communication and presence at the front desk during all hours. Further, we also appreciate your comments regarding the room setup and amenities. While we strive to provide clean and functional accommodations at a great value, we recognize that the ... read more
Staff was friendly and helpful, however, not the best area but decent.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that our staff contributed to making your stay more enjoyable through their friendly and helpful service. We acknowledge that the surrounding area may not have fully aligned with your expectations, and we appreciate your willingness to give us an opportunity. We look forward to the possibility of welcoming you back in the future.Sincerely,Hotel Management
The facility was well under kept. The room was stuffy, dirty and smelled terrible. The staff Adat was really unwelcoming and not helpful. After 17 min after checking in, we checked out. I could not stay another min, we requested to cancel our reservation, but were told we could not because we “used the sink” and therefore would be charged the night stay. Honestly I didn’t even care, I just needed to be out of there. We will never be staying at an Extended stay again. Thank you
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your feedback is invaluable as we continually strive to improve and grow based on guest concerns. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
The employees for very helpful and polite. Especially Ariayi! 😁
The rooms smelled horrible. The toilet seat and bathtub was stained with hair and some sort of body fluid. There were people hang out in the parking lot drinking and smoking and playing loud music and talking loudly until 3am. The front desk clerk was rude and unclean. He literally blew his nose several times before giving my card back and never washed or sanitized his hands.
Business response:
Dear Guest, Thank you for choosing to stay with us. We are committed to providing our guests with a tranquil and comfortable environment, and we sincerely apologize for any shortcomings during your visit. Your feedback highlights the areas where we can improve, and we will engage our team in addressing these issues to enhance both our guest services and facilities. We appreciate your insights and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.