This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check In was easy, the door to the room would not close properly and required it to be manipulated to lock it and room smelled like cigarettes especially when the air was turned on. Homless people were lingering outside and made coming and going uncomfortable getting in and out of your car. I was unable to get After Hours assistance because no one answered the phone provided outside the office.
Business response:
Dear Denise, Thank you for sharing your experience. We're sorry for the inconvenience with the room door and the unpleasant odor. Your safety and comfort are our priorities, and we regret that external factors impacted your experience. Your feedback is crucial, and we will address these concerns with the team to ensure a more comfortable and secure environment for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Sincerely... read more
The property was clean
Business response:
Dear Deidra, Thank you for taking the time to share your experience. We appreciate that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
Liked 👍. Can't complain
Room was not clean. Spider webs, trash ynder and by bed. No room service.
Business response:
Dear Morgan, Thank you for being our guest. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Place was dirty right down to the sheets I had to change myself!!Would never stay hear again or refer it
Business response:
Dear Gretchen, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.