Extended Stay America - Sacramento - Northgate

Business response:

Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management 

Business response:

Dear Ameer, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay with us and for taking the time to post your review. We apologize for the housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We will address this with our housekeeping team. We can do better, and we hope you will allow us to prove that to you. We look forward to welcoming you soon!Sincerely,Hotel Management 

Business response:

Dear Vicky, Thank you for sharing feedback about your recent stay. We always aim to provide our guests with exceptional experience in all aspects. So we are sorry to know you are disappointed with the appliances of the hotel. Thank you for bringing this to our attention; so we can enhance the area that needs attention. We hope you will return on your next visit to the city so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management 

Business response:

Dear Jessica, Thank you for choosing to stay with Extended Stay America. We are glad you enjoyed your overall stay, and we appreciate you taking the time to share your review with fellow travelers. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We have shared your feedback with the appropriate team to ensure we are more diligent in satisfying our guests. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel M... read more