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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employees are very professional and very helpful!
Business response:
Dear Guest, Thank you for the wonderful review of Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be delighted to know they played a significant role in making your stay memorable. Thank you for allowing us to serve you, and we hope to have the pleasure of doing so again soon.Sincerely,Hotel Management
It was ok in a pinch. No coffee machine. You have to request it. No shampoo or conditioner. Dirty kitchen towel. Dirty floor. We were unhappy with it . Paid less for more else where.
Business response:
Dear Christy, Thank you for providing your feedback regarding your recent stay. We sincerely apologize that your experience did not align with your expectations. We regret any misunderstandings related to our in-suite amenities. It is common for guests to bring personal items from home; therefore, we maintain complimentary toiletries available at the front desk upon request. Also, to uphold cleanliness standards, we store the dishware at the front desk and it can be delivered upon request. We value your input and will ensure... read more
When we walked in the room it smelled musty and the AC was on it it was freezing. We dropped our bags turn the heater on and left came back the room absolutely wreaked of dog piss. This is a pet hotel, this also wasn't the room we were supposed to have. When I went to complain the guy was like you checked in 5 hours ago and you're just telling me this so I explained that we dropped our bags and left. He asked me if we did anything in the room to make it smell bad. I had to tell him we didn't piss all over the room. The room ... read more
Business response:
Dear Tarynn, We sincerely apologize for not meeting your expectations during your recent visit to our hotel. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our rooms, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exce... read more
Close to the job site
Business response:
Dear Octavio, We sincerely appreciate your choosing our establishment and are grateful for your positive feedback regarding our convenient location near your workplace. Thank you for your kind remarks, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.