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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was amazing and tries to work with you. The older male manager was so sweet and understanding. Highly recommend.
Business response:
DearGuest, Thank you for your kind words about your stay at Extended Stay America. We are thrilled to hear that our staff made such a positive impression on you. Your feedback means a lot, and we genuinely appreciate your recommendation. We look forward to welcoming you back in the future. Sincerely, Hotel Management
Had a kitchen
Stuff of Nightmares This was the grossest hotel I’ve had the displeasure of staying in. In wouldn’t have stepped foot in the shower for $500. The sink was clogged, water stains made the walls seem like they were actually crying. Smelled like a pack a day smoker had done some time in this room. Smelly, dirty, the stuff of nightmares. On the plus side, I don’t think I caught anything while I was there.
Business response:
Dear Guest, Thank you for providing your feedback. We sincerely apologize that your experience did not align with your expectations. Maintaining high standards of cleanliness and comfort is of utmost importance to us, and it is clear that we fell short during your stay. We will ensure that your concerns are communicated to our team, and we will take the necessary steps to address these issues and enhance our services in the future. Sincerely, Hotel Management
I was woken up early and told i had
Business response:
Dear Guest, We sincerely regret the disturbance you experienced during your stay. Being awakened unexpectedly is certainly not the experience we want for our guests, and we apologize for the inconvenience this caused. Our team is reviewing this situation to better understand what occurred and prevent similar disruptions in the future. While we strive to provide all guests with peaceful, uninterrupted rest, we acknowledge there may have been a breakdown in communication in this instance. Your comfort is important to us, and w... read more
The morning after check in the office manager threatened to call the police on me because the “room was not paid for” except it was pending in my account. after a whole mess and me paying cash for the two nights I was up this morning to the charges in my account POSTED!
Business response:
Dear Guest, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Not good cleaning in washroom
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness, which did not meet your expectations. Upholding high standards of cleanliness is crucial to our operations, and we are dedicated to ensuring that our team pays increased attention to this important aspect moving forward. We hope you will consider giving us another opportunity to provide you with a more positive experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.