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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a great experience. The staff were nice and made sure I was ok throughout my trip. My room was super clean with no bugs.
Business response:
Dear Jessica, Thank you for sharing your wonderful experience with us! We are delighted to read that our staff took great care of you and ensured you had a pleasant trip. It's also fantastic to know that you found your room super clean and bug-free, providing you with a comfortable stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Extended Stay America for another memorable stay.Sincerely,Hotel Management
Smoke coming through the vents I stayed here for two weeks for business. It is right next to the freeway and there are people living there full time. Trash everywhere. The place looks run down and in need of renovation. My room was clean, but I could smell cigarette smoke and marijuana smoke coming through the vents.
Business response:
Dear Mary, Thank you for taking the time to review our hotel. We regret that your expectations were not met during your stay, and we sincerely apologize for any inconvenience caused. Rest assured, we are taking the necessary measures to address the issues you have raised to ensure they do not reoccur for future guests. We kindly ask for your understanding and the opportunity to demonstrate the exceptional service that we strive to provide. Sincerely,Hotel Management
customer service they were on point and very helpful
Great rest It was fantastic
Business response:
Dear Guest, We are thrilled to hear that you had a fantastic experience at Extended Stay America! Our top priority is your satisfaction, and we are delighted you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely,Hotel Management
Check In was easy, the door to the room would not close properly and required it to be manipulated to lock it and room smelled like cigarettes especially when the air was turned on. Homless people were lingering outside and made coming and going uncomfortable getting in and out of your car. I was unable to get After Hours assistance because no one answered the phone provided outside the office.
Business response:
Dear Denise, Thank you for sharing your experience. We're sorry for the inconvenience with the room door and the unpleasant odor. Your safety and comfort are our priorities, and we regret that external factors impacted your experience. Your feedback is crucial, and we will address these concerns with the team to ensure a more comfortable and secure environment for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Sincerely... read more
Room was not clean. Spider webs, trash ynder and by bed. No room service.
Business response:
Dear Morgan, Thank you for being our guest. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 4.2 star rating with 1,177 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.