Extended Stay America - Sacramento - Northgate

Business response:

Dear Francisco, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We hope you had a pleasant stay overall. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. It is our goal to improve continually, and we hope you will consider staying with us again in the future. Sincerely,Hotel Management 

Business response:

Dear James, We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best for your future travels.Sincerely,Hotel Management 

Business response:

Dear Tyler, Thank you for taking the time to share your feedback. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management 

Business response:

Dear Monique, Thank you for choosing to stay with us. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We are currently reviewing these concerns with our team to ensure that we promptly and appropriately respond to every guest request. Your input is greatly appreciated, and we thank you for taking the time to leave this review. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management