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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got there and it took awhile for a staff member to come out this was around 6pm. She was nice but told me the room I had booked wasn’t available and gave me whatever else she had. I was not compensated for the difference. The room’s fridge was making all kinds of noise, couldn’t get the fan to go off and the shower walllz wrrr bubbling. It also had a mildew smell. Unfortunately we won’t be booking with this facility again. We do use extended stays quite often.
Business response:
Dear Crystal, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. We hope you wi... read more
The whole place smells like cigarettes and it just has a darkness to the appearance. It served its purpose and the staff is very nice, but the smell of cigarettes was really bothersome. When we came back to our room it smelt like someone came into our room and smoked.
Business response:
Dear Katherine, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. In the future, please know our front desk is always available to make the most of your visit. Also, we adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We would have loved to resolve this while you were here. Thank you ag... read more
Everything was 10/10. Only complaint is there was a crying 8 yr oldish kid from neighbors during the evening (11pm ). This occured my entire stay.
It's exactly as you would expect. Which is fine. This is just a place to stay. We were here for one night to see a show at a nearby (sort of) casino, and we didn't want to drive all the way home late at night. Everything worked. It was pretty clean. Service was fine. We got back to our room late and it was quiet. It didn't matter to us, since we're not breakfast people, but "breakfast included" is bagged pastries, granola bars, oatmeal and coffee.
Business response:
Dear Thomas, We appreciate your straightforward review. You had a hassle-free experience during your short stay with us, and that's precisely what we aim to provide. We understand that some breakfast offerings might not align with their preferences. Our priority is your comfort, and it's great to hear that you found everything working well and the room clean. We hope your show at the casino was enjoyable, and should your plans bring you back our way, we'd be happy to have you stay with us again. Thank you for your feedback.S... read more
Place is easy access. Service is friendly. Clean too
Business response:
Dear Rhonda, Thank you for your excellent feedback. We are so glad our location was perfect for your needs and that you were happy with your clean room and the service provided by our staff. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope you will choose the Extended Stay America the next time you visit here.Sincerely,Hotel Management
Large rooms and liked the kitchen very clean
I like that it is an inside hotel, lots of outside lighting, friendly staff. It is an older hotel.The AC unit is very loud as well as the bathroom fan. Beds are very firm.
Business response:
Dear Mark, Thank you for the great comments about our hotel's location. Our maintenance team takes great pride in ensuring everything works correctly in each suite; therefore, we are sorry to hear that you experienced some issues with the noise in your AC unit and the fan in your suite. We understand how important it is to have a good night's sleep; hence, we apologize for the issues with the mattress and the inconvenience caused. We have shared your review appropriately so we can look into this further. Once more, we apolog... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,143 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.