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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was very easy to check it. Staff was amazing. Needed a thicker comforter and MATRESS COVERS!
Business response:
Dear Cindy, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. Also, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel M... read more
We stayed two nights while at the Thrive conference at Bayside Church. We've stayed here before - staff & other clients all very friendly & helpful. Room was clean & very functional
Hana, the check-in clerk was very helpful. I slept well as the bed was fresh and clean. It suited my purpose as I was looking for a place near to my destination and to get a good night’s rest. There was some smell of tobacco in the lobby and elevator area but ok once I got to my room.
TV didn't work. Fire alarm beeped all night. No shampoo or soap
Business response:
Dear Mary, Thank you for your feedback regarding your stay at our hotel. We are genuinely sorry that your experience did not align with your expectations. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we regret the issues that impacted your stay. Your feedback has been duly noted, and we will address it accordingly. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management
The room we booked was not available- they sold all of them even though I had a reservation, so we were moved from 2 queen beds to a king and a couch. Not what I reserved, but the hotel attendant offered a discount for the inconvenience and I appreciated that. The duct tape on the couch was really low end. I realize this is a budget hotel, but this was pretty bad.
Business response:
Dear Gina, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had housekeeping issues and that you were uncomfortable with it. Your remarks will be discussed and shared with the team so that this action can be looked into. We are very grateful for your patience. Considering our a... read more
The receptionist I think her name was Alissa is an excellent employee. I hope you do something nice for her.
Waited about 20-30 minutes to check in since no one was at the front desk.
Business response:
Dear Michal, Thank you for the review. We apologize for any inconvenience you experienced while waiting. Your time is valuable, and we regret any delay in our service. We appreciate your patience and will work to improve our efficiency to ensure a smoother experience for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,353 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.