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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Received confirmation on a hotel that was sold out...
Business response:
Please accept our apologies for the reservation issue you all encountered and regret the inconvenience this caused. This is certainly not acceptable, and we would look into your feedback to find out what went wrong during her stay. Please consider giving us another chance so that we can demonstrate our excellent service during the next visit. Sincerely, Hotel Management
TERRIBLE CUSTOMER SERVICE! We left! We did not even get to check in! The front door was locked (it was 7pm when we arrived) the EXTREMELY RUDE guy named STEVEN behind the front desk did not want to get up to unlock the door and kept making us move around the sensor so he wouldnt have to get up. Then when the door IN FACT WAS NOT WORKING as we told him, he huffed and commented that we are making him get up. I went to then check-in only to be told the room we had already reserved and paid for was unavailable - I requested a NO... read more
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and for the inconvenience you encountered with our front desk service. We will investigate what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
The kitchens are not stocked with anything. You have to ask. Not even a coffeemaker. No hair dryer in bathroom. The room was dark and dingy.
Business response:
We apologize for the issues you had with your room and for not meeting your expectations with our hotel policies. We have shared your feedback with the concerned team to take corrective actions. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
In major need of a real good cleaning! The place is just filthy. And most of the staff less than friendly. I had to stay there 6 years ago 2 months for work and it was fine so I thought I'd go back for the 4 nights I needed. Big mistake.
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.