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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Checking in was fine the gentleman at the desk was friendly and moved the line along as quickly as possible. The room was not great, beds are so hard and uncomfortable and found that they provided one small flat pillow per bed. When I asked the second day if we could possibly get a couple more pillows the girl said I could go down to the desk and she will see what she could find. Microwave was filthy and we were stepping on goldfish crackers that were just under the bed. You are promised wifi which was awful and wouldn't hol... read more
Business response:
Thank you for your stay and for your detailed review. We regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure we are following certain procedures so that this unfortunate situation does not happen again. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hotel Management
There wasn't anything I liked about this place. Plan on never staying here again.
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Checked in late, called way ahead to let them know. First was put in a smoking room, reservation was for non-smoking. Moved to non-smoking room second night. Hotel staff tried to enter the room at 11:45pm the second night, startling me and my son, and waking us up from a deep sleep. They claimed that the room showed empty. Complained to the front desk the next morning, they guaranteed that that would not happen the next night. Third night was not an issue. However my credit card was hit for over 700 dollars of charges, room ... read more
Business response:
Shawn, thank you for being our guest. We are sorry for the difficulties you had during your stay. Your comments have been shared with our front desk team and we will be more diligent moving forward. Also, feel free to reach out to our front desk to further resolve your billing issues. We encourage you to try us again in the near future and are confident you will have a better experience. Sincerely, Hotel Management
Arrived late and doors were locked and it said to dial 0 to call front desk. Well the phone was broken...luckily the front desk attendant came by after a couple minutes. Table and night stands were gross, should have been cleaned better. Towels had hair in them. Comforter had cigarette burns in it. I didn’t expect much out of this place given the price point in comparison to everything else. I was just there to get a car the next day at the dealer and it was affordable and super close, but I will not be staying here again. A... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Disappointed This hotel don't have an ice machine for guest if you want or need ice you have to make your own ice with two ice trays in the fridge the floor of our room was sticky your shoes would stick to the floor in kitchen area the staff had a lack luster poor attitudes in our travels coming and going from the hotel many of the guest expressed how disappointed they where with this facility I would not stay here again
Business response:
Chuck, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Hot Front desk was friendly and tried to help but room was so hot I had to check out within 2 hours of checking in. Cost me $220 in non refundable room fees.
Business response:
Thank you for taking the time to review your stay. We’re glad to know you liked the service provided by our staff, but we apologize for the issues you encountered in your room. We wish we were aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
WIFI didnt work and room was dirty smoke alarm was hanging by the wires
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Probably wouldn't stay here again. First room they gave me looked like a hurricane hit. Second room was cleaned bit carpet had dried piecs of food. I was going to use the office chair to catch up on work but it was full of white stains, so I decided not to. Most of the staff was friendly and it's in a good lol location.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.