This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My son and I checked in around 10pm on a Thursday night. The key in the door gave us a green light yet the door to the room would still not open. We had to get help to get into our room. Fortunately I locked the door with the bar lock because while falling asleep someone was able to open the door and try to get into our room until the bar lock stopped them. I slammed to door shut and called the front desk. I don’t believe it was a case of attempted theft, rather the front desk sold our room again 30 mins after we checked in.... read more
Business response:
Thanks for the review and for choosing our hotel. We hate knowing you had difficulties during your stay with us, and we apologize for not being responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are truly sorry that we failed. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Sincerely, Hotel Management
I was not happy appeartly the hotel was over booked and they put me in a smoking room which was degusting for the price it was not worth it and I would never refer a friend there. the only thing good was the staff member who greeted us
Business response:
Evette, thank you for staying with us. Although you liked our friendly staff, we are truly sorry that our hotel was overbooked and we were unable to provide you the room of your choice. We offer no excuses for this mix-up and apologize for the inconvenience. We understand the frustration and on your next visit we will provide you the room that best meets your need. Sincerely, Hotel Management
Sticky Floors Really no frills as described. Floor sticky. Room not cleaned daily and no clean towels. No ice machine on premises. Even hallways not vacuumed. Young man at check in very nice, but after check in always had to call to find help. No employees ever around. Even got locked out of front door as slider was jammed and could not find anyone to help. Really enjoy having kitchenette but other than that it was a pretty miserable experience.
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Also, towels and other articles are avai... read more
Over booked and not bothered to relocate us
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointed Disappointed No clean towels and when I asked they said I have to go get them at the front desk but at the time they were running out of clean towels. If you stay more than one night they don’t do housekeeping because they only clean on Thursdays. I will never stay there again!
Business response:
Gilma, thank you for being our guest. We are sorry for the issues you experienced and the inconvenience it caused. We have taken a note of your feedback and has been shared with our housekeeping team to be more diligent with their efforts to ensure our future guests never face the same. Thanks once more, and we look forward to seeing you again soon. Sincerely, Hotel Management
No AC. When we requested for a maintenance they said that there's no available. The day that we checked in was 80 plus degrees. It was a horrible night.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Hotel checkin took to long. The clerk should have focussed on us the cutomer not the other people that worked there. Very dissapointed.
Business response:
Kevon, thank you for staying with us and for your candid review. We're sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Your feedback has been shared with our front desk associates, and we are taking every possible measure to ensure it does not happen again. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
No breakfast!!!! Hotel indicates breakfast, but only coffee and pastry was offered. Not happy!!!
Business response:
We know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.