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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Totally disappointed!! Well since the hotel was overbooked we will never know..... the only hotel we could find was double the price, AND we had to eat out for every meal and lost all the perishable food that was to be eaten while staying at the hotel with a kitchenette..... this overbooking cost us a lot of money we do not have....
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Disappointing Overall, staff seemed jaded and disaffected - obligated to reset our room key each day of our stay because it stopped working 3 times so that we had to call to be let into the building, annoyed when we asked for kitchen dishes and a plug for the tub. Room was never cleaned in 4 day stay and signs threatening extra fees (of an unstated amount) as penalty if the smoky stove set off the fire alarm gave us concern about other fees they might try to collect if we didn’t clean the room ourselves. Other small inconven... read more
Business response:
Thank you for choosing our hotel and for sharing your experience with us. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We would also like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope that we will have another occasion to meet yo... read more
My stay was terrible, none flushing toilets, flooding in my room. Night clerk wouldn't help. Gave me a room way down the hall, just for bathroom use. 4 children that had to wake me up to take them down to potty. Ran out of towels, had to share 2 towels . No hand towel, no wash clothes. Worst place i've ever stayed. The whole memorial weekend was a disaster.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
You know it’s not going to be good when hotel clerk is outside smoking and you have to wait for him to finish his cigarette before he comes in to help you. Lobby dirty, bathroom smelled of urine, kids screaming running until 1 am. I believe a prostitute checked in before me arguing about not having a bathtub in room....keep scrolling when this place pops up on Expedia
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
One of the worst ones. Was supposed to be non smoking. Got 2 smoking rooms instead and not even next to each other. On opposite ends of hallway. Windows wouldn't even stay open in one room and close all the way in the other one. Continental breakfast consisted of energy bar and bad coffee. Really?
Business response:
Michael, we apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We hope you will consider a return visit so we can make it up to you... read more
Sub functional hotel Room spacey but hotel understaffed and cares less out customers (initiated a leak finding operation at 7:00 am before confirming origin of leak)
Business response:
Please accept our apologies for not meeting your expectations. Our team strives to ensure a comfortable stay with outstanding service for each guest and we are sorry this was not your experience. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I have no room that day , feel very upset
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Nice room, very easy to get to places. Outside a lot of smokers in from of the entrance of building. Checking out their was no staff at the counter to checkout?
Business response:
Thanks for being our guest. We apologize for the problems you encountered and regret the inconvenience caused. We will share your feedback with our front desk staff to refocus our efforts where we need to make improvements. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Avoid this hotel if you have a choice The hotel backs up to the Interstate 80 highway so is VERY noisy all day and night. The hotel does not honor request for Non smoking rooms when booked through a 3rd party such as Hotels.com and the smoking rooms stink.
Business response:
Jack, it’s disappointing to read that we did not provide you with a favorable impression of our hotel and were unable to give you the room of your choice. We want all our guest to have a clean, comfortable, and quite stay, so we truly apologize that this was not the case for you. We will step up our efforts to make sure we are more responsive going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.