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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like the smell in the room and the driory Hall way. I will not stay there again.
Business response:
Pat, thank you for reviewing your stay. We apologize for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't stay here! It was as basic as can be? They talked like they provide breakfast and that's not even true? They don't even supply a hairdryer! I would never stay here again! This place is 1 star, 2 at the most!
Business response:
We are sorry for the issues you experienced during your stay and that our grab-and-go breakfast was not up to your expectations. We have shared your feedback with our brand leaders to determine new breakfast choices. Please know, our in-room-amenities such as hairdryers are kept at the front desk and are complimentary. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
5 day stay. Never had a single day of room service, asked for item for the room was told they were all handed out to other rooms so your out of luck. If you want coffee in the AM at their "breakfast bar" you have to get there early as only two pots of coffee made each day. If they are out of creamer well that was all for today. Than of course there was the undisclosed fee of $150.00 for my pet, the Holiday Inn would of cost less had that fee been disclosed and I WOULD OF HAD AN ENJOYABLE STAY. I am finished with Expedia, the... read more
Business response:
Doug, thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
There was Dog Poop under the dining table and quite a bit of hair in random places. The stove is very unconventional and the blinds need more privacy.
Business response:
Rashee, thank you for being our guest. We are sorry for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
For the hotel being an extended stay it doesnt have any cups,plates, silverware in the kitchen. I have stayed in many hotels and they had all of those and they werent even extended stays. And the toilet was very wobbly like it was going to break if you sat on it. Not the best choice.
Business response:
Justine, thank you for your feedback. We are sorry you were disappointed with our in-room amenities and for the difficulties you had with your toilet. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We have asked our front desk to make sure we communicate this more clearly going forward. Also, our Maintenance team is checking the toilet and making the necessary repairs. We hope to have the opportunity to make your next stay with ... read more
When we checked in, we discovered that our room had not been cleaned. The toilet was heavily soiled with fecal matter and hair, the sheets were wrinkled and had hair and food crumbs on them, there was lipstick on a hand towel, the floors were not vacuumed and the refrigerator was dirty. We promptly checked out, found a different hotel and requested a refund.
Business response:
Nick, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Bad service and dirty room Our reservation was made 3 weeks ahead of time and when we got there the only rooms available were smoking rooms when we reserved non smoking. The front desk girl took my husband to the smoking room to check it out and it didn’t smell that bad so we took it as we were informed that there were no others room available. While I waited I checked the website and it allowed me to book a non smoking room. Not okay with me. I was quite irritated. In the room, our phone didn’t work, there was nothing in th... read more
Business response:
Thank you for your feedback. We are sorry we were unable to accommodate you in the room of your choice and for the difficulties you while you were here. On your next visit, we will try our best to allocate you a non-smoking suite. Your comments have been shared with the concerned teams to make sure we provide our guests with a clean and fully operational room. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Walking into facility noticed the floors were dirty. On the way to room all hall ways had bits of trash on floors. Then went to room my shoes were sticking to the floor carpet had not been vacuumed, the counters in the kitchen had brown liquid dried on counter. Someone's left over salad leaf on desk. The bath room had hair in the sink I quit looking around and went back to front desk. Then was given another room went up and found the same problems food in sink. Hair in the bathroom floors not vacuumed or mopped.
Business response:
April, thank you for your feedback. We are sorry for the cleanliness issues you had during your stay and that compromised your stay. We are working with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.