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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom had water coming up in the drain in the middle of the floor. This was before I even took a shower! The sink was coming off the wall. The breakfast bar, coffee and instant oatmeal, can hardly be called a breakfast. I've had better breakfasts in Cheeper hotels with fresh fruit, yogurt, eggs and sausage.
Business response:
Thank you for your feedback. We are sorry for the difficulties you had with your bathroom and that you were disappointed with our grab-and-go breakfast. We have asked our Maintenance team, and they are looking into it immediately. Also, your comments have been shared with our Brand Leaders to improve our future offerings. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Among my arrival, I found two hairs on the comfortable. I’m pretty certain they did not change it from the previous stay. I didn’t want to make a big deal so I just took the comforter and place it in the closet since the sheets looked clean. When I went to the bathroom and was sitting on the toilet, I was facing the bathroom door and noticed there were smears of what looked like blood to the left of the door frame. I was disgusted and totally grossed out. I was so exhausted from my flight that I didn’t even bother to bring i... read more
Business response:
Judy, thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
What you see ant the pictures is not the true Room very dery dirty
Business response:
Carlos, thank you for taking the time to evaluate your stay. Please accept our apologies for the cleanliness issue you encountered in your room. We have shared your feedback with our Housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Business response:
Jeniffer, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
I was very disappointed with my stay. The lobby smelled like cigars, the hallway smelled like marijuana. When we got into our room the table leg was broken and the telephone didn't have any cords attached to it, it was not functional.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Very disappointing, hair and dirty wash cloth in the shower uncomfortable pillows, items left in the refrigerator from previous occupant . would not stay here again.
Business response:
Thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue and the problem you had with the comfort of the pillows. Your feedback is discussed with concerned teams with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
WE got there early and the receptionist was rude (can't get in till 3:00) came back at 4:00 the receptionist was polite. Coffee stains on the floor in the lobby. Room had a refrig, microwave and stove but no pots and pans , dishes or utensils. The two glasses were hid behind the Kleenex the only pleasant people were the maiy person and one cleaning lady
Business response:
Robert, thank you for choosing to stay with us. We apologize for the difficulties you experienced while you were here. We have shared your feedback with the concerned team, and we will be more diligent with our efforts moving forward. Also know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us a chance to im... read more
Not clean. Not going to recommend this hotel.
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issue you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols in order to improve our service and facilities. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Checked in and thought the place was ok. Went to Room and it was nice. Basic but ok. Then I went down to my car to get the rest of my things and it was obvious that tweekers and drunks stay there quite a bit. One popped out of the bushes with his bike and took off when I was getting things. Later on that night I went to find the vending machines and there were two cops in the lobby saying this was the second time they came out for a customer that was arguing in the lobby about staying there. Not sure what the details were bu... read more
Business response:
Steve, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Please give us another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.