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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms have kitchenettes, but do not stock the amenities in the rooms. During check in someone should have explained to my wife that all she needed to do was ask for plates, pots and pans etc. Simple thing to do that would have made it stay there more enjoyable.
Business response:
Thank you for being our guest. We are sorry our services and facilities were not shared with you at the time of check-in and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Easy access to shopping in Roseville and freeways. Lobby area needed floor cleaned (mopping and vacuuming). Property was clearly disrespected by tenants/visitors. There's a 24 Hour Fitness just around the corner. Location around the hotel was very clean.
Business response:
Thank you for staying with us. We are glad you enjoyed our convenience to all that the city has to offer. However, we are sorry for the housekeeping issue you experienced. We value shared your feedback will our team so that they will be more diligent in their work. We hope you will stay with us again soon. Sincerely, Hotel Management
First room airconditioning wasn't working. They did move me to another room. One lamp didn't work, no hair dryer, no hangers, had a small kitchen but nothing supplied, ie, pots, pans, utinsels...nothing. It did cost less than another Hotel, but not that much. Never again.
Business response:
Thank you for the feedback. We are sorry for the issues you experienced in your both rooms. Your concerns have been shared with the appropriate team to ensure this never happens again. Please note, Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Its clean comfortable and good location...the cost was a bit pricey and the TV channels were extremely limited however i just really like this clean cozy hotel..great parking also
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are delighted to know you enjoyed our ideal location and that you loved our well-kept property. Thank you again for your feedback, we appreciate your business! Sincerely, Hotel Management
Room key problem Never recieved a room key. machine or cards werent working. Very inconvienient. Not offered any compensation for the troubles. Just very unprofessional service.
Business response:
Joe, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This hotel is not good for me. The location is good but the breakfast is not too good for me thu. I was expecting that there's a good food that I can eat but it's only muffins and coffee?? Not same from other hotel that I checkin. One more thing I was notice that there's no hair dryer, I ask the lady in the front if I can borrow one and put in my room because that time where going somewhere. But I don't get my request until the next morning that am going down to get in the front desk. OMG!!!!
Business response:
Zonia, thank you for being our guest. We are pleased to know you liked our location, but we are sorry you were unhappy with our breakfast offerings and regret the service issue you encountered. Your comments will be shared with the front desk team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The kitchen area in the suite was unique for us. Lots of space in the room for wheelchair mobility. Door to the bathroom very narrow. There was a recent paint job and paint spills were all over the floor.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked your well-equipped room and had an overall pleasant stay. However, we are sorry we missed meeting some of your expectations. We hope you consider staying with us again; so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,091 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.