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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than i expected loved it
Business response:
Willard, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Too bad, so sad. The concert was GREAT! Arrived @ 2 pm after a 4 1/2 drive. Was told they don't do early check-ins. Lady at the front desk complained about a shortage of house keepers. No ice machines in 90+ degree heat. Asked for 1st floor due to husbands disability, wound up on the 3rd, not near the 2 man elevator that was previously suggested. Lamps in the room didn't work. Only 1 face cloth was given...Breakfast was a joke and ended at 9 am Coffee pot was empty. Need I say more? I used my free night through Hotels.com an... read more
Business response:
Sheila, thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in... read more
Always had a good time at this hotel great atmosphere
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Marginal Rating Customer service should be more trained. They're presentable but gets loss in concentration with their responsibility. I didn't get the info on wifi password until I asked for it, should have prepared map of sorrounding area to where the closest restaurants, car rentals, and interest. Hotel has laundry room but doesn't have laundry soap for sale. You don't get your room cleaned even staying for 3 nights which means you have to bring the hotel towels to the reception desk to get exchange for new ones. If you w... read more
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with the team, and steps have already been taken to ensure these mistakes are not repeated in the future. We apologize for the inconvenience you had and for your disappointment. We value your comments and hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Ho... read more
Fire alarm went off around midnight and again around 8 am. Also no washcloths. Did not receive maid service
Business response:
Brian, we would not only want to apologize for the inconvenience caused due to the fire alarm going off but also for the housekeeping issue. Your feedback will help us deliver a lot more comfortable experiences to all of our future guests. We hope you give us a chance to regain your confidence in our hotel on your next visit. Sincerely, Hotel Management
I like the close proximity to everything around me. The rooms are so much nicer and updated than my stay at the Extended Stay in Northgate. I wish here at the Roseville Extended Stay they would fill the dog poop dispenser? I've asked people why aren't they cleaning up after their dog? Response is there's no poop bags! So I offer them mine or have picked up after their animal as they walk away. Also the property needs its planter boxes rebarked. It would make such a difference in the curb appeal?
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you were impressed with your room and that our great location was perfect for your needs. We value your feedback as it will help to improve our future guest experiences. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
I liked the price and the people who worked there. I didn’t like the dirty refrigerator and kitchen without pots, pans, utensils, paper towels, etc. didn’t like that the place doesn’t get cleaned nightly. Didn’t like the unsafe feeling of people loitering around the exists (they didn’t seem like guests).
Business response:
Thank you for staying at our hotel. We are pleased you liked our associates and that you found us to be a fair value. However, we are sorry for the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities & toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and o... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 4.1 star rating with 1,176 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.