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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was good but the room was so-so. Bed was not a queen but rather a full size. There were no dishes in the little kitchen not even one cup for when you brush your teeth. Only received 2 smaller sized bath towels for 2 days (not changed). Elevator was dirty and lobby just so-so.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We also regret the inconvenience you had due to our kitchenware policy. Kindly note, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these ... read more
Cheap but to many homeless
Business response:
Chris, thank you for being our guest. We're glad to know you were pleased with our affordable rates, but we're sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
Room First room I got was not made up. Not sure if someone was staying there or not. Second room smelled really bad. it was clean but had a very bad odor. There were no hangers in the room.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered in your rooms. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Great stay Great staff
Business response:
Willard, thank you for your 10-star review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. On behalf of everyone, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
Better than i expected loved it
Business response:
Willard, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The room had an “old “ carpet and hallway smell. Like old “cigarettes smoke” smell that won’t go away. The TV was analog and dated like it was year 2000. There were no ice bucket or ice machine, had kitchen but stove was old and rusty. Not sure what the point of it all is.
Business response:
Thank you for selecting our hotel for your recent stay. We uphold all of the brand standards for quality and service. I am so sorry that we fell short of in meeting your expectations with regards to the cleanliness and in-room amenities. I thank you again for bringing your concerns to my attention, and we would love another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Too bad, so sad. The concert was GREAT! Arrived @ 2 pm after a 4 1/2 drive. Was told they don't do early check-ins. Lady at the front desk complained about a shortage of house keepers. No ice machines in 90+ degree heat. Asked for 1st floor due to husbands disability, wound up on the 3rd, not near the 2 man elevator that was previously suggested. Lamps in the room didn't work. Only 1 face cloth was given...Breakfast was a joke and ended at 9 am Coffee pot was empty. Need I say more? I used my free night through Hotels.com an... read more
Business response:
Sheila, thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,278 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.