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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Always had a good time at this hotel great atmosphere
Business response:
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I like the close proximity to everything around me. The rooms are so much nicer and updated than my stay at the Extended Stay in Northgate. I wish here at the Roseville Extended Stay they would fill the dog poop dispenser? I've asked people why aren't they cleaning up after their dog? Response is there's no poop bags! So I offer them mine or have picked up after their animal as they walk away. Also the property needs its planter boxes rebarked. It would make such a difference in the curb appeal?
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you were impressed with your room and that our great location was perfect for your needs. We value your feedback as it will help to improve our future guest experiences. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
I liked the price and the people who worked there. I didn’t like the dirty refrigerator and kitchen without pots, pans, utensils, paper towels, etc. didn’t like that the place doesn’t get cleaned nightly. Didn’t like the unsafe feeling of people loitering around the exists (they didn’t seem like guests).
Business response:
Thank you for staying at our hotel. We are pleased you liked our associates and that you found us to be a fair value. However, we are sorry for the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities & toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and o... read more
Awesome hotel! The bed wasn't the most comfortable hotel bed I've ever slept on, but overall it was great!
Business response:
Our gratitude for reviewing your stay at Extended Stay America. We are delighted to know you had a nice time with us, but we regret the discomfort you had with the mattress. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
The continental breakfast was nice. The room amenities were enjoyable. The location is excellent.
Business response:
Your outstanding review of Extended Stay America made our day! We appreciate your comments about our location, breakfast offerings, and hotel amenities. We are so glad you were able to enjoy that during your stay, and we hope our hotel will be your preferred choice whenever you visit the area. Sincerely, Hotel Management
Marginal Rating Customer service should be more trained. They're presentable but gets loss in concentration with their responsibility. I didn't get the info on wifi password until I asked for it, should have prepared map of sorrounding area to where the closest restaurants, car rentals, and interest. Hotel has laundry room but doesn't have laundry soap for sale. You don't get your room cleaned even staying for 3 nights which means you have to bring the hotel towels to the reception desk to get exchange for new ones. If you w... read more
Business response:
Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, so we apologize you had a disappointing experience with us. We have shared your feedback with the team, and steps have already been taken to ensure these mistakes are not repeated in the future. We apologize for the inconvenience you had and for your disappointment. We value your comments and hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, Ho... read more
Fire alarm went off around midnight and again around 8 am. Also no washcloths. Did not receive maid service
Business response:
Brian, we would not only want to apologize for the inconvenience caused due to the fire alarm going off but also for the housekeeping issue. Your feedback will help us deliver a lot more comfortable experiences to all of our future guests. We hope you give us a chance to regain your confidence in our hotel on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,278 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.