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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think twice before you book Front Desk workers were a little rude and looked annoyed. Halls ways and room had a weird smell. Our bathroom was dirty and the towels had brown stains.
Business response:
Rosa, thank you for choosing us. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The staff are friendly and fun! The staff at this hotel make you feel comfortable and give the hotel a friendly welcoming feeling ...its amazing. Even the housekeeping staff are fun and playful.....live this place!
Business response:
Timberly, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Limited parking and they allow a large service truck to take two upfront parking spots. Only three handicap parking spots for the hole hotel. No bathroom in the lobby, no ice machine, no coffee maker in room.
Business response:
Thank you for staying with us. We are sorry for not meeting all of your expectations and regret the inconvenience caused during your stay. Please note, coffee-maker is available at the front desk and is complimentary. We will remind them to communicate this more clearly going forward. As we have full-size refrigerators in all our rooms, which includes ice trays for your convenience, we do not have an ice machine on our property. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Love this place! Love this hotel...its clean, no bugs, friendly staff and amazing facilities
Business response:
Timberly, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with our well-kept property and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Unimpressed The client also looked drugs or in recovery. Smoking outside lobby door with 10 feet News paper stand knocked over to be used as seating while smoking. Not my quality of hotel.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room had an “old “ carpet and hallway smell. Like old “cigarettes smoke” smell that won’t go away. The TV was analog and dated like it was year 2000. There were no ice bucket or ice machine, had kitchen but stove was old and rusty. Not sure what the point of it all is.
Business response:
Thank you for selecting our hotel for your recent stay. We uphold all of the brand standards for quality and service. I am so sorry that we fell short of in meeting your expectations with regards to the cleanliness and in-room amenities. I thank you again for bringing your concerns to my attention, and we would love another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,353 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.