Extended Stay America - Sacramento - Roseville

Business response:

Marco, thank you for evaluating your visit to our hotel. Although you had an overall comfortable stay with us, we apologize for the cleanliness issue you noticed while you were here. Your feedback has been discussed with our housekeeping team to be more diligent while doing their work. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Dinesh, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you enjoyed our well-kept property. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and taking the time to share your experience. We are glad to know you were impressed with our friendly associates and that you liked your room. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for not meeting all of your expectations and regret your stay was not a great one. Please know, our in-room amenities and the kitchenware are kept at the front desk and are always complimentary. We appreciate your feedback and will ask our front desk team to communicate this more diligently moving ahead. Thanks again, and we hope to welcome you back in the future for an even better experience. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management