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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 years ago it was a better establishment I’m comparing my experience with other ESA and I must say not as pleasant as I was expecting it to be housekeeping are not doing a quality cleaning I found hair underneath bed sheets that to me is one clue that someone is slacking training also plumbing drains are clogged I could go on but it feels like it would be a waste of time
Business response:
Thank you for taking time to post your thoughts on your recent visit. We are truly sorry your room was not in the spotless condition it should have been. We have inspection procedures in place so this does not happen, and we apologize that we dropped the ball. Your comments have been shared with the housekeeping staff, and steps are being taken to avoid such mistakes in the future. We value your business and hope you will consider giving us another chance the next time you are in our area. Sincerely, Hotel Management
was nice did NOT get two beds as requested that will make a person mad
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we regret any inconvenience you had during your stay. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
1night stay for me , who could do more days ? Only a 1 night stay , room needs remodel , very old furniture ,chairs in room dirty . I couldn't stay there if I needed more days ....to close to freeway, ac didn't work that well , had to keep window open heard freeway all night long ......
Business response:
Ronald, thank you for choosing to stay with us. We are sorry for the issues in your suite. We will share your feedback with the appropriate team to ensure these problems are not repeated. We value your comments and hope to have another opportunity to serve you better. Sincerely, Hotel Management
I did not too much care for the location. The breakfast was not very good.
Business response:
We appreciate you being our guest and providing your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel was overbooked and took 30 minutes to get checked in. Bed in the room was hard. One of the windows would not fully close. Badroom tub was not fully draining. They did fix it but we were not able to close drain due to fix.
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front Office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience... read more
Didn’t have a shower curtain, garbage can, no shampoos or hair dryer. Floor was dirty
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Your feedback has been shared with the housekeeping team to be more diligent in their work. Thank you again for your feed... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,278 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.